On March 10, we arrived home to find our line had no dial tone. After 6 days, and many delays and reschedules, Verizon got our phone service back.Then, our DSL service was unavailable. We used many cell phones minutes to fight with verizon. WE waited and wasted a weekend. We have been dealing with Vera Gonzales. We have been offered $28.00 for our lack of a phone, and $10 for our lack of a DSL line. Now the airport in my laptop has to be reconfigured. We will once again be routed to the Philippines or somewhere else where it is difficult to understand the Tech. I am certain this will take hours. Can you give me any reason to stay with Verizon as a customer. My magicjack is already plugged in. I cannot possibly get worse service !

On March 10, we arrived home to find our line had no dial tone. After 6 days, and many delays and reschedules, Verizon got our phone service back.Then, our DSL service was unavailable. We used many cell phones minutes to fight with verizon. WE waited and wasted a weekend. We have been dealing with Vera Gonzales. We have been offered $28.00 for our lack of a phone, and $10 for our lack of a DSL line. Now the airport in my laptop has to be reconfigured. We will once again be routed to the Philippines or somewhere else where it is difficult to understand the Tech. I am certain this will take hours. Can you give me any reason to stay with Verizon as a customer. My magicjack is already plugged in. I cannot possibly get worse service.

I have used Verizon aircard for several years. Recently Verizon has added the ability to go month to month which would be nice for those of us who only need the card for a few months of the year.

I tried to convert the remaining 11 months of my 2 year contract to month to month service and was informed a $110 cancellation fee was needed. OK that was not unexpected.

Then I was informed that I could not signup for a month to month until the total 2 year contract has expired. If I wanted to turn the card back on it would still be on the 2 year contract not on month to month.

Bottom line even with the $110 cancel fee, Verizon would rather I change carriers than let me go month to month.

This is not customer friendly and to say the least I will never be their customer again.

For shareholders of this company, I would be concerned about the lack of customer service, commitment to provide a quality product, knowledge of support desk personnel, and follow-through to ensure problems are resolved. Although the stock posted impressive 3rd quarter earnings, the lack of being able to provide a high degree of customer service and satisfaction will eventually be a challenge to the Corporation.

As a customer of Verizon, I have experienced endless hours on hold or working with the help desk and my problems are still not resolved (first call was on 10/15/08). I am also a shareholder and was concerned that eventually the lack of commitment to ensure quality of service would inhibit the future success of the Company. For the above reasons, I liquidated my Verizon stock position and will look to reinvest with another communications company with higher standards.

Back in August I moved and canceled my Verizon internet/phone. I was told that I had 30 days to return my router and that a prepaid envelope would be sent to me. Two weeks later, I got the prepaid envelope and sent my router back a few days later.

I received a bill a few weeks later for unreturned equipment. I called Verizon to inquire about this, and after being transferred a few times was told that they received my equipment "one day late" and had to bill me but not to worry, in 2 to 3 billing cycles, I would be given a credit. I pointed out that it took two weeks just to get my prepaid envelope in the mail and asked when my 30 day time limit started. They answered that they didn't know but that my equipment was a day late.

About two weeks later I received a bill from a collection agency. I called Verizon again. After several hours on the phone, they again told me not to worry, that in 2 to 3 billing cycles I would be credited. They said if I didn't want to get calls from the collection agency, I could just go ahead and pay the full balance and they would eventually refund it to me. Ha!

When the collection agency told me one day that if it wasn't cleared up by the first of the month it would be going onto my credit, I called Verizon again. After speaking to a person in each of Verizon's departments (not kidding.. I have 3 pages, front and back, of notes, phone numbers, names, etc) they put me on hold while they called the collection agency. After coming back on the line, the Verizon associate stated they just cleared it up with the collection agency, and I had nothing to worry about. I asked for the phone number they called so I too could verify it was taken care of. When I called the number Verizon claimed to have called to clear everything up, it was for the wrong collection agency.. they had NO record of me and said they aren't even the company Verizon uses.

I called Verizon back. I had to sit on hold, go thru the voice prompts all over again, explain my situation, and be transferred a half dozen times to get back to where I started. I finally gave up and called the corporate office. The people there reassured me that Verizon doesn't credit report so I have nothing to worry about. I explained that since Verizon has outright lied to me about the situation being fixed that I was more apt to believe the collection agency when they say that it WILL go on my credit.

The day this error was put on my credit report ( the ONLY negative thing I have ever had) I called the collection agency to confirm the bad news. They did so. I then called Verizon and again, after about an hour of being transferred and placed on hold, finally got through to someone in the corporate office. They admitted that oops, we DO credit report after all, sorry.. and now it's too late. I spent another two months trying to get Verizon to send a letter of deletion to me and the credit bureaus to fix their mistake. It was only when I threatened to have an attorney help me and stated that I would file a complaint with the FCC that they followed through with the letter of deletion.

In my opinion, when a business screws up, the customer should not have to spend 40 plus hours of their own time trying to fix the company's mistake. Verizon seems to be so large a company that they don't know what they are doing.. there are so many departments and you cannot deal with the same department for an internet billing question and a phone billing question. Additionally, they are quick to charge your account with something, but it takes 2 to 3 billing cycles to do a credit?!?!? I will NEVER EVER go back to Verizon, even if they are the only company left on earth.