I purchased a computer from Velocity Micro on 2/7/2005. It arrived with the hard drive cage loose inside, and with the cables pulled out. I agreed to re-assemble the computer myself if they would extend the warranty to 3 years. Over the next year multiple components failed, including all 3 of the hard drives, video card, and fans.

The system started crashing with symptoms suggesting a hardware origin in October, 2006. Knowing that I would be away for 4 weeks in January, 2007, I contacted Cliff Lowel, the service manager, in November 2006. I agreed to pay for an upgrade of the mother board and CPU if he repaired the the warranty problems with system. He assured me that there would be no problem in having it back in my office before I returned. I shipped the computer to him on January 8, 2007, expecting it to be in my office when I returned on February 12. It was not there, and after 1