I ordered via phone Livigen capsules from Bio-Molecular Solutions and I was charged $2 extra for Value Plus and something else that I don't recall. I received an acknowledgment from Value Plus and was to receive a $25.00 gift card. When I talked with Bio-Molecular to cancel further charges to my credit card, I explained that there was an option to print out a form to get my $25.00 and that I couldn't get it and they took info. on the phone and said I would get the info and would get my $25.00. Nothing - and when I tried to get value plus online, I was told to enter my subscription No. (1121957726) and it told me that it was an invalid No. I have located a form which I intend to send in but do not expect to get the promised $25.00. I might mention that when I sent online there were several complaints that came up about this same complaint. Please address. Thank you.