We rented a holiday vacation home for our charity 5 people stayed at the property we handed over $400 deposit when it came for us to end our faction we were told we could not have back our deposit due to an house inspection was needed and take three hours to clean. we explained had to fly out at a certain time and could the owner inspect the house while we were there she refused any of the available times we offered and then turned off her phone. We went to her place of work and found out she dose not work there only hangs out and use the common room to do her business. We needed to be there on inspection due to the damages that we had to bring to light when we first booked in beds were broken, bad smell of cats and we were told there were no pets but found a pet deodorizing spray in the cupboard. We explained to Susan that we needed the money back to use for our traveling before we board our plain, she is aware that we our traveling with minors and has robbed us of our money