I went to this organization's website for assistance with a passport. I accidentally clicked on the submit button and immeditely e-mailed the organization to cancel my request. I received an e-mailback with a disclaimer at the bottom stating that cancellations could not be processed via e-mail. I proceeded to call the organization. The first time, I received an "all ciruits are busy" message. The second time, I was told I was the 7th customer in line to be serviced and then got hung up on. The third time, I finally got through after a 16 minute hold. Once I got through, the representative told me that I could cancel and receive a partial refund as they were keeping a $50.00 non-refundable fee for processing. I literally e-mailed 1 minute after clicking submit and called immediately. I am not sure what they processed or "reserved" for me in the total of 17 minutes that I was their client. When I asked the manager "Danielle" what her last name was, she stated that she could not give it out due to provacy issues. When I asked the name of the President of the Organization, she stated that she could not give me their name either. I have filed complaints with TRUSTe and will be contacting a lawyer to file a grievance.