USBI

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Category: Services

Contact Information
United States

USBI Reviews

Daniel February 20, 2009
Awful experience
On approximately January 15 I called AT&T to change the code for my long distance carrier as requested by Power Net Global. Today on February 20th I received a bill from USBI through AT&T that is charging me $1.71 per minute for every call I made between Januray 15th and February 5th. I did not authorize USBI, nor did I even know they existed. I have talked on the phone for over two hours with AT&T and Power Net Global. AT&T is saying that I have to contact USBI for whom they have no phone number, nor was there a phone number or address for them in the bill I received.

I contend that USBI who states on their web site that they are not a long distance carrier, but provide service to long distance carriers has hijacked my long distance account for the period between January 15 and February 5th before they released it to the proper code that Power Net Global asked me to have AT&T change it to.

USBI's phone number should be on the bill, but it isn't. The only way I have of even contacting them now is using a form on their web site which I do not feel comfortable giving them additional information.

Can someone help me obtain their phone number, or a way to fix this mess. The main problem is the time it takes. My bill was over $350.00 where it should have been under $20.00 had the proper codes been in place during the time duration described above.

I noticed that there are a number of complaints against this company. Is anything being done to stop them from doing this to others in the future? This is frustrating and time consuming!!! If they do this as a common practice shouldn't they be stopped or better yet put out of business?
Gerald January 26, 2009
Unauthorized billing
Just billed by Verizon for USBI for the amount of $21.35. Verizon said they can do nothing about it and to contact Usbi directly, but they do not answer the phone directly and instead have to leave a message-Absolutely unscrupulous I am not paying and may drop verizon for not investigating
Andrea January 20, 2009
False Charges
Starting in December 2008, we have begun receiving charges on our AT&T local phone bill for USBI services. We are still trying to obtain information on how USBI obtained our personal information. We were told in December that we would get a refund for the December charge. That refund did not occur and we were then charged the same amount in January 2009. I have tried calling back a few more times but often get either a busy signal or the line just continues to ring.
Sarah January 15, 2009
Fraud and cheating
I don't carry long distance service on my house phone choosing to use my cell phone instead. The land line is merely a convenience for the computer or local business calls. In my December 2008 bill I was surprised to see a charge from Flat Rate Long Distance for Miscellaneous charges. I phoned the number provided by USBI for billing inquiries 1-888-479-8724 and was then automatically redirected to Flat Rate Long Distance 1-866-408-7109 where the line just rang and placed me on indefinite hold. I was then furious because I knew it was a scam because no one was answering the number provided by the company. I called my phone provider Embarq and was able to dispute the charge and pay only what was due of my actual bill. In reviewing my bills I then found the same charge occurred in November. I again phoned my local provider who filed another dispute and this time also placed a Third Party Billing Block on my line. I will also be filing a report with my State Attorney as suggested by Randy who was also scammed by the same company and a BBB report against USBI.
Don January 12, 2009
Scam charges
I received my telephone bill on Saturday, 01/10/2009, but due to my busy schedule was not able to go thru my mail until Sunday night and when going over my telephone bill I saw there was an increase on my bill from previous month and saw USBI charges for cheap2dial telephone, llc., for mas minutes ld plan monthly fee and I have unlimited local and long distance with ATT.

I called the total free number listed on the invoice for this company and received a message: 'I had called after hours or the call volume was high' but the message did not give the hours of operation. So, I decided to look up the company on the internet and saw it was a fraud. My husband and I decided to wait to call ATT in the morning and let them know charges for this company will not be paid because it was not authorized but in the meantime will be checking my previous bills to make sure no additional charges are there as well.
Alek January 9, 2009
Fraud and cheating
We received a phone call from a Chris Carpenter in October and I quote 'hi this is Chris Carpenter with AT&T and we have some great new plans to reduce your local and long distance bills.'

I explained that we already had a plan with AT&T that could not be changed or we would loose the discounts that we had as it is a packaged plan for small business accounts. He said that he understood but he wanted to ask me some questions that required yes and no answers. He then proceeded to ask me questions so fast that you could not even understand what he was saying. I stopped him several times with questions and he kept saying that he was with AT&T and that this would not change our bill. He Lied

After I hung up with this Chris I immediately tried to call him back at the number he had given me but of course no one would answer the line. I immediately called AT&T and had them put a block on our billing account in case they tried to switch anything. Well we received our bill today and we had been slammed for $115.77 and it was going to change our plan so that we would have lost all of our discounts.

The person at AT&T is being very helpful at getting this problem resolved and our company is going to file a complaint with the Government against USBI. I have already called USBI and told them that we are not paying this bill.

This little incident almost cost me my job today and so yes I am extremely upset. Companies like this need to be prosecuted for lying and closed down.
December 1, 2008
Charged to HOME PHONE Service without Authorization
have NEVER signed up for this service...
It is NOW listed on my HOME PHONE Verizon Bill as USBI CHARGES, @ $20.52 /month.

WANT THIS SERVICE: **STOPPED** IMMEDIATELY !

And would appreciate a FULL REFUND for the TOTAL AMOUNT of: $ 41.04; because I
have never USED or SIGNED-UP for this service.
=> This "BILLING" is OBVIOUSLY AN ERROR. or a scam

I was NEVER NOTIFIED that I had been ENROLLED TO /or SUBSCRIBED TO such a
service.

Mr. Stephen J. Lesko
22 Saber Drive
Kings Park, NY 11754
HomeTel#: 631-979-6322
E-mail: [email protected]
October 22, 2008
Unauthorized charges
I came home to find a phone bill with a charge from USBI. After three calls to them - in Manilla! - I was told my husband ordered it through the internet. They could provide me with no proof, not even an email address. Then thy told me I had to pay the charge or be tuned over to a collection agency! Of course, they'll issue me a credit. What kind of crap is that? The "Supervisor" could not provide me with corporate HQ info or names! This is fraud at it's finest - why does Verizon allow this?? Where are the regulators? Where's the government?
September 29, 2008
Awful everything
This low life company contacted me and stated that Verizon would no longer be providing long distance phone service. Upon contacting Verizon I was told that this was not true and I had been scammed. However I would have to pay to cancel the service which i did.I'm still being billed monthly and can't seem to get any help from Verizon or any entity. It seems that there should be protections in place for this type of fraud. I'm contacting the bureau of consumer affairs and the better business bureau and in talks with an attorney about a class action law suit.
September 26, 2008
Fraudulent bill
My verizon bill has had extra charges on it from USBI who has been fraudulently billing me as a long distance carrier since 06. I am amazed that this is allowed to go on with no accountability. Upon contacting them I was told that I would be canceled but there was no chance of any reimbursement. I also was not given any confirmation number. I was told I would be e-mailed the request for this service which I have yet to see.

I can not comprehend how this is legal and would love input on how to recoup the money that has been stolen from me.

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