I am another ANGRY victim of this fraudulent company! I placed an order on 5/29/09, only to be told after they took my money that the product was on backorder. I cancelled 2 weeks later after being told they didn't know when it would be shipped. I was told it could take up to 30 days for my refund. What a joke! August 16th will be 60 days and counting, and NO REFUND!! I have exhausted all efforts in contacting this company, because they just give you the same runaround each time you call. They tell you they will notify accounting, and accounting will email you when they send the refund. They claim that they cannot get an answer from the accounting department. I even emailed the owner directly 3 times, with no response. I will not give up on my refund, but now I'm pissed! I want this company SHUT DOWN so they cannot continue to STEAL from consumers! There has to be someone out there that can put a stop to this type of fraud. I have contacted the Ohio Attorney General, as well as the News Channel 5 Troubleshooter Team. Hopefully some negative publicity will get someone to take notice. If you are a customer that has been screwed by this company, please don't give up!!