I went to yahoo local to find a local locksmith to just cut the lock off my mailbox. It rusted and the key broke inside. Most phone numbers of locksmiths listed in yahoo local were transferred to USA Locksmith and not the company that was listed. I called twice and was told BOTH time that it was $39.50 for the service call and another 30 something for a lock. But I didn't want a lock, only for it to be cut off. The guy they sent out was fine, working out of his mini van, but wrote me a bill for $80. I wrote on the bill that I was quoted $39.50 to cover myself and that I didn't agree to the payment. I called the company and was hung up on. I called the next day and the "manager" Richard basically said too bad. I told him I was putting in dispute with the credit card company and he told me "go ahead, they work for us too." NEVER USE THIS COMPANY!!!

Contacted USA LOCKSMITH to change the locks on my property. Service tech spoke fine English until he came to the property and it was convenient for him to not understand English and my requests regarding rekeying the property rather than changing out the locks. He certainly used the language barrier to his advantage and the fact that I was female. He did not clearly tell me what my charges would be. And they were no where near what I was quoted over the phone by the office staff. My hands were tied once he had the existing locks removed. The tech just kept insisting the he "give me goooood price!" What a joke. He so far overcharged me it is disgusting. I paid nearly $1500 for 4 knob and deadbolt combinations and one knob lock. I was TRIPLE CHARGED!!! I paid him with a check and after he left decided I got burned so I put a stop payment on the check and called the company. ( I even had my rental agent and a class A contractor speak to him before he left regarding the over charges. He responded with offering a business card. ) Eventually a manager called back and we renegotiated for a "discounted rate" of $900. After our discussion it was agreed that I would send a check to P.O. Box 1140 Hackensack, NJ 07602. Don't you know they sent the tech back to the property. I would not have answered the door if I knew it was him. He was very insistent that I write him a new check then and there. Foolishly, I rewrote a check and paid him. Of course he tried to tell me a different amount and tried to add additional tax. I refused. He became confrontational and threatening. As a woman alone in the property, decided it was best to pay him and get him out for my own safety. Knowing I was still over paying I was on limited time so got him out. A COMPLETE RIP OFF. He installed knock off locks made in China. All were keyed the same ( I saved the boxes the prove this) yet he charged a fee for keying alike. Charged $125 for a lock out fee that most locksmiths charge about $15-35. I have made multiple attempts to find a corporate office to file a complaint. To no avail. I do not think one exists, yet there are numerous locksmiths that operate under this "mother" company all over the nation, yet use different business names. SCREAMS SCAM ALL OVER IT!!! You have been warned. Sure wish I was, but circumstances required me to move forward. DO NOT USE USA LOCKSMITH or any affiliate whose phone line dumps into USA LOCKSMITH!!!

These guys are not a local company as they claim to be. They charged me $11o to cut the lock off of my scooter and charged a $39.50 service fee on top of that. It took this guy between 4 and 5 minutes!
I called the company to see how the price was determined and the guy could not give me a clear answer. First it was the security level of the lock... then it was what kind of tools he had to use (he did not have to use a saw or a drill... he used cutters!). My advice to you? Make sure you call a LOCAL locksmith - a good old mom and pop place that isn't going to rip you off!!!

Please join a civil class action against this company. They have scammed many people out of money, they say that they are installing top quality locks without giving you the choice for cheaper locks and end up giving you extremely cheap locks (Guard Security). Multiple attorney generals in various states have sued them, they are being investigated by the Better Business Bureau, and the Locksmith Association has tried, to no avail, to get phone companies to stop giving out their information when people call 411. To have your name added to the civil suit as a victim, call Allied Locksmiths of Maryland at 410.556.6250. The owner is organizing the suit.

First, I would like to say THANK YOU to all of the other people who have posted their experiences with this company. You saved me from making a huge mistake.

My husband and I needed our attic door opened. (It was locked, we didn't know where the keys were and someone was coming the next day that needed access to the attic to install a new a/c unit.) I looked online until I found what I thought was a local locksmith company, so I called. They told me that they would be there at 11, and the charge would be $55 plus labor. That's great, I thought- so I waited. 11 came and went, no one showed up. I called again, they told me that there was an emergency with a woman being locked out of her car and her baby was inside, so my technician had gone there instead, and that another technician was on his way. This technician called me about an hour later, and told me that he was 2 minutes away. Again, I thought, great! They're late, but that's okay- they'll get it done.

30 minutes went by- so I called the number that the technician had called me from. He told me that he had gotten in a car accident, and he was waiting on the police- so they would have to send me another technician. I called dispatch at this point. (This was about 1:00) They said there was another person on his way. I said fine, getting a little perturbed. Then I decided to google this company, and I found this website. I also found the better business bureau website, talking about locksmith companies ripping people off that had practices suspiciously like this one. At that point, I decided that I was going to cancel my appointment- it was 1:50 and no one had shown up, and the more I read the more uncomfortable I got, being a woman, in my house, all alone. So I called the number back and told them that I would like to cancel my appointment, because I had been waiting and they were now almost 3 hours late. The guy who answered the phone was incredibly rude, after I told him this, and argued with me about canceling, telling me that the locksmith had driven 40 minutes to come do this job and he was only 5 minutes away. I said that I had heard that already today, and I didn't care- I wanted to cancel, because they hadn't kept their end of the deal. He hung up on me.

A minute or so later, my phone rings. It's him again, and he says (in a very nasty tone) "I forgot to tell you, there's a $55 cancellation fee." I said, "Oh no there's not- I'm not paying- you guys didn't show up!!" Then- this is what scared me- he got really nasty. He started telling me that he was going to call the police and have me arrested- when I talked back to him, incredulous that this is even happening, he told me that I had better turn myself in right now, because they were going to come and arrest me. Verbal intimidation of the worst kind. I told him to go ahead and have the police come to my house, I would like to explain to them what was going on and get their opinions, and that he didn't even have to call if he didn't want to- I would. Then I hung up the phone.

2 minutes later, there's a knock on my door. When I looked outside, it was a man in an unmarked regular white car, with no uniform on, nothing. After my confrontation on the phone, there was no way in the world I was opening that door being a young woman at home by myself. I was literally shaking with fear (that they would try to open my door, being locksmiths and all) and anger (because of the way I had been treated).

The man hung around for a few minutes, called my cell phone 3 times, and then left. I also received a call from dispatch at this time- I didn't answer. I called my husband and told him what had happened. He asked for the number and called them, and let them know that in no uncertain terms that if they ever called his wife and threatened her again, that there would be huge consequences. They were backpedaling furiously with him, apologizing and saying that they couldn't believe that I was treated that way.

From my experience, this company seems to prey on women. Beware! I can only imagine that if they were trying to use that kind of verbal intimidation on the phone, that in person it would have been so much worse. Scary.

Thank you to everyone who shared your experiences- you saved me a great deal of trouble, and probably money.