I reserved a vehicle for pick up December 25th in Ft lauderdale. Receved confirmation. On December 22nd I received a courtesy email reminder that my car will be waiting for pick up. The next day 12/23 I receved an email confirming my request to cancel my reservation. I never cancelled my reservation. When I called, the manager stated they have no cars, yet I was able to make a new reservation at a much higher rate. This was a game to get me to rebook for a lot more money. I can't get through to anyone of authority at this company. They hang up n me. Terrible business to deal with.