North Carolina UPS Store has an apparent scam wherein they seemingly scam the elderly and disabled. Package was taken to the UPS Store by my wife with instructions to send normal ground. She told the clerk normal ground and the clerk responded "Would you like it to go today?" - or my wife thought! What the clerk asked was Would you like it to go 2 day (2 day air). Instead of paying about 10 dollars turned out to be almost 41 dollars for a package to be delivered on a Sunday - when no is there. Communicated to UPS Customer Service and their first response to me was "Do not expect money back from us - we cannot control what franchises do. Besides, you agreed to pay the amount!"
So, not only is service bad, and UPS Stores complain about UPS Coporate, but at least one store has discovered how to recoup what they believe UPS cheats them out of monetarily. Apparently, these UPS Stores have drawn foreign interest - since everyone I have spoken to within the UPS domain, speaks broken english!

I would like to file a complaint against the UPS Store of Brandon. My daughter sent ms a package from that Store. When I got the package up at my address in Illinois the computer in side was damaged. I was told to have a UPS Driver pick it up the same way I received it. I did just like I was told by the UPS and now that store in your town in stating I package it wrong and ,that I was the one who put the white squares the shippimg label.I don't like being accused of something that is not my fault. I think the UPS store should not be making up lies just to cover up damage goods so they are not at fault. I hope you can look into this matter for me. I will be waiting your prompt reply to this matter.

Thank you for your time.
James

Lanark, Illinois 61046