I purchased a mail box 2 yrs ago. I just recently now have a physical location and got notice on October 3, 2009 that my year expired on October 1. Nice notice there. I forwarded my mail through USPS. Apparently they didn't process it and I continued to get mail at the UPS store. The UPS store placed a slip in my box on October 19, 2009 saying that my mail was being withheld unless I paid them $28.00 for that month of service. I told them to fuck themselves and forward the mail. They said they were going to return it to sender. Poor service. Their prices are ridiculous. I found out everything you mail USPS from the UPS store is doubled in price and simply walked over to the post office. What a scam. I will be filing a complaint with corporate.

This afternoon, I shipped a box containing my friend's medicine that she had left at my house. The box, which I had padded was 5" x 8" x 4". It had to travel from Richmond, VA to Upper Marlboro, MD. For overnignt shipping, the charge was $40.13. The box weighed no more than 6 pounds. This has to be a ripoff. If my friend did not need it right away, I would have walked out.

I decided to use the UPS store in Winter Springs instead of a post office box. That was a mistake. A UPS store doesn't forward mail once you cancel, unlike the post office. But what made me angry is that the guy who owns the place was rude once we said we were not renewing the contract a second time. He didn't thank us for the business we gave him, just scolded us for not continuing. Unbelievable. There's a nearby storage unit that sells boxes for 5 bucks...this guy charged 90 bucks minimum for 3 months with 30 bucks month to month after.

I went to the Arkadelphia UPS Store after having difficulty obtaining information at the US Postal Service--the person was relatively new and could not tell me, definitively, what product I needed to purchase to move my parcel from Arkadelphia to an APO (Military address). I then went to UPS and was told I needed to purchase 2 products (both products of US Postal Services). Since I had already spent 35 minutes of my lunch hour, I was now in a bit of a hurry. I did not receive services commensurate with the amount that was charged. I was OVERSOLD products and did not realize this until taking time, later, to recount the transaction at the UPS Store. Upon making this realization, I went back to the store and asked the older gentleman (do not know his name) exactly what they had sold me and was it the product that I needed--he was EXTREMELY VAGUE in his answers and danced around the question for some time--a customer came in and I was shortly thereafter dismissed. I phoned the store on Monday morning (July 20) and received the same vague response. What the gentleman did elaborate on was the fact that I purchased 2 products there were completely useless, due to the fact that the item was destined for an APO. After he made that clarification, again, a customer's arrival hastened the conclusion of our conversation. I had no issue with the cost of transporting my item, but I was deeply sadden to realize that the objective of the clerk was to squeeze as much money out of me as possible, not to provide me the service and product I needed. I would rather drive to Malvern than again use the services of the UPS Store in Arkadelphia. Thank you for reading.**URGENT UPDATE*** After the above-listed scenario, I went down to the UPS store with a collegue of mine--I, again, asked the gentleman at the front desk for a copy of my receipt--he refused! Not only did he REFUSE, he told me "you are wasting my time, get out of my store." I tried to explain to him that I was a customer who had purchased services and now, I wanted a receipt for the said-purchases. He began to assist another customer and acted as if I was not even there. I must admit it made me angry--I believe the issues are far deeper than my transaction. Again, asking him for a copy of my receipt, he told me that if I didn't leave, he would call the POLICE!--now, this started out as a simple request to get my son a parcel from Arkadelphia to his APO in Germany--he's in the Army--and it went from overselling to calling the police (surely he would have released German Shepards if he had had them in his store). Again, I would NEVER enter the doors of this UPS store unless it was under new management! Besides, I believe I have been banned from this store--I am 43 years old and have NEVER had such an encounter in my LIFE and I have been in 40 states of our union and 2 different countries! This owner is OUTRAGEOUS!!!

Dear Sirs: 5/6/09
I want to express to you my dissatisfaction with some poor customer service, which I received at your location located in South San Francisco. The store is on the corner of El Camino Real and Hickey Blvd.
My reason for needing the stores service was as a good deed, for a deceased neighbor of mine. The box in question was delivered to a Mr. Don Belinas’ residence, 1700 El Camino Real #10-6. The package was addressed to a Mr. Dan Aguillar, same street address as above. Anyway I picked the box up from outside of Mr Belinas’ residence and carried it over to the UPS Store. The salesperson at the courter was a Pilipino gentleman. I asked the man to return the box to the sender. He said I had to take it to another location. I told him I wasn’t going to do that. He then told me I had to pay postage. I told him that I wouldn’t do that either. He then told me he was going to call the police, while picking up the phone. At that point I was leaving the store, the last thing I heard the man say was that he was going to throw the box away. I said fine, do what you must.
I later went into the store, thinking that I could talk to the Manager of the Store, but the same man was behind the counter, so I asked him his name and told him I was going to talk to his manager about his attitude. He then told me to leave the store, which I did. I wasn’t given the counter person’s name, which I really wasn’t expecting, at that point.
Thank you,
John Larsen