So I went into the UPS store to ship a package. It was pretty crowded but the line was moving fairly quickly. There was a black girl working and an older white lady. I was the next person in line and the older white lady literally looked right past me and helped the person behind me. I had to tell her, " hello I am here!". She said, "Oh sorry I didn't see you there". I was shocked. She had to bend her neck to look around me and then she sat there and lied and said she didn't see me. I am an African American female and I don't want to say that her behavior was racially based but it felt that way. She was very nice to other customers but I felt like she would have rather had the other employee deal with me. Her rudeness disgusted me completely and I have no desire to return to the store. In addition, I am telling other people about this incident.

On Dec. 2, I sent a holiday package to our grandchildren in Los Angeles by The UPS Store for 2 day delivery. The package bearing New York Tracking No. 1Z4F49E2PW09273035, was lost, tnen found in LA on Dec. 17 and, after having a new LA tracking number applied to the package, delivered to the children. I went to The UPS Store, which is around the corner from my house, told them the package was delivered and requested a refund of my shipping charges, which I was told was their policy. They said they would submit a claim for the shipping charges and let me know when the check arrived (at their store). I kept going back to the store for many days (about 10 times in all) but there was still no refund. On Jan. 14, I called The UPS Store Customer Relations Department and spoke with Customer Rep. Lindsey, who said she would resolve the matter. I followed the conversation up with an e-mail for documentation purposes. On Jan. 19, I received a Customer Survey e-mail from C.A. Walker Research Solutions and responded to their e-mail, relating my experience. Camile McClarin of that firm e-mailed back saying she would pass my information to the appropriate people, but I have head nothing about my refund or about anything else. On Jan. 22 I sent an e-mail to [email protected] and got a response to contact The UPS Customer Relations Departent, which I had already done. I just don't know what else to do or who else to contact. I also found out from The UPS Store Customer Relations Department that the charge for a 2 day shipment to L A is about $105. The UPS Store I used charged me $210.57. I have my receipt as well as copies of all the e-mails.

I went to ship my neice a christmas present this afternoon and had went out and purchased my own box and tape to save a couple dollars on them having to package it for me. I was outraged when the lady working there informed me that I could not package my shipment in their store because i wasn't paying them to package it for me and that it would cost me extra to have them package it for me with my own materials i bought. I then told her I would package it in my car but, its freezing outside like -10 she told me to turn my heat on or go home and package it myself and then come back. I walked out without shipping anything. I have never been to any shipping place that does not allow you to package your own stuff in their store, exspecialy when i am paying for their service to ship the package which was a scooter and would be pricey to ship anyways. Ups has lost my business, along with my family and friends as well, I will never ship with them again after being treated so horrible.

I recently Thought I was shipping 4 surprise gifts using the ups store in Corning NY, 3 were supposed to be going to SD & 1 gift to MO on a 2 day (excessive Charge) that was a week ago...After dealing with the less than polite gal who hung up twice when I was asking about the process for complaints & getting paid for the insurance on them, well I have chose to put it out here on the web... she was kurt, rude, and blamed Fed Ex for not getting it there a, ( ahh I paid UPS so it is not my issue what happens after that, UPS needs to handle it.)( then, then she blamed the weather?... 2 of the 3 made it but the 3rd was majicly held up by weather) then it was trouble with the address which has not changed since 1988, one after another then it was Fed Ex does not deliver on weekends, oh I am sorry did I say I shipped Mondayw/ a 2 day (Supposed) delivery, which only 1 made it Wed & 2 on Thur & the 4th is MIA. RUN dont walk away from that trap on market street, the regular postal service is more reliable & faster.

I contacted this store the deliver a printer that I had sold to a person in another state. The printer was large and heavy and I wanted it to be delivered with the best care possible. My first big mistake was thinking that UPS cares at all about the packages they ship and the care even less about what the UPS Stores do. I told the Owner/Manager Harsh Kalra that I wasn't concerned with the cost of shipping the printer just wanted it to arrive undamaged!! First off he packaged the printer improperly and then sent it reg UPS. To say it arrived damage is an under statement, it was a total loss. I was a little paranoid that this package was not going to arrive safe and had him put insurance on it. Well he screwed that up too by putting the insurance on the package. (He put in on the peripherals box. You could drop this box from the Empire State Building and I wouldn't have cared!!). I even questioned him about it when I looked over the receipt. His answer was that it doesn't mater because both boxes were considered one shipment and its the shipment that insured not the individual boxes. WRONG, WRONG, WRONG!!! I told this to the UPS customer service agent and the woman actually laughed at me. So I insured a box of about $40.00 worth of stuff for a $1000 instead of the box with $1000 printer. To make a long story short I got my shipping charges and a $100 back on my claim that totaled nearly $400. I moved during all this and did get the claim check from the store. When I called back to the store after settling with my customer, the manager tells me that the check is expired and he needs to contacted UPS to get another check should take about two weeks. Seven weeks later and multiple phone calls and faxes still NO CHECK!! The little troll keeps telling me it's in the mail!!! I have complained to anyone that will listen at UPS but they could care less. UPS DOES NOT stand behind these stores at all. As far as their concerned they are a completely separate business from UPS. Why do they call them UPS Store then?? I'm guessing the UPS in UPS Stores stand for Unreliable People Sorry!!!