I would like to report a systemic problem of package delivery issues with the UPS Smyrna GA local office.
One three consecutive occasions I have had problems with UPS delivery. Packages being reported as delivered when they havent - packages being delivered on sundays via personal vehicles etc.
I have raised the issue multiple times with the UPS office but for some reason it gets swept under the carpet. I believe the problem is a lot higher up than I have been able to report. The issues tend to be forgotten or covered up. This is systemic and corrupt.

The UPS drivers in DE are still trying to get their GED. They cannot read or follow instructions

An item was shipped to me via UPS. I received a note on my door the first day they attempted to deliver it(I was at work and came home at 4:45pm). The note said that they would deliver it the next day between 2 and 5 pm. I took off from work and went home so that I could get the package. As soon as I got home I called the company who said they would alert the delivery team. I then wrote a note in red permanent marker addressed to UPS saying please ring doorbell or knock when you come. At 7 pm a visitor rang my doorbell and to my great surprise there was a note from UPS saying that they tried to deliver the package again but were unsuccessful! I was here the entire time and no one had rung the doorbell or knocked on the door. I called the UPS office and asked them why the delivery person had not rang the doorbell or knocked on the door. Their only response was in the form of a question "Was a signature required for delivery?" I said yes. The UPS person then said that she does not know why they did not ring the bell or knock on the door. She said that she would contact them again and ask that they deliver the package that evening. At 8:30pm the package was still not delivered. I called the UPS office again and asked to speak to a supervisor. She said that she will contact the delivery person but could not promise delivery that evening. I said that I would be at home the next day from 5 pm. She said that she will have them deliver it AFTER 5 PM and that she will call and leave a message at 10am that day. I came home at 4 :45 PM on the agreed upon day to find another note from UPS on my door saying that they tried to deliver the package and that was the final attempt. There was no telephone message as was promised either. I called the UPS 800 number again and related the events to the customer service rep. He hung up the phone before I was done. I called back and asked to speak to a supervisor who did NOT listen to the events beyond the second delivery attempt but said that he would investigate and get back to me within an hour. He could not tell me when or if I will get my package that day. I offerred to pick up the package at one of the offices in my town but he could not tell me if that was possible either! This is the most awful and utterly POOR QUALITY customer NON-service that I have ever experienced and what is more no one at this company even acts like this is a service that they receied payment to provide nor shows any concern for the customer or the degree of inconvenience caused by their failure to provide the service for which they were paid!!

I’ve had problems receiving packages shipped via UPS in the past. I come home to find a yellow tag on my apartment door because I wasn’t waiting there to sign for the package whenever a driver showed up. I’ve left notes for the drivers, tried talking to the drivers and I’ve called the 800 number on the tag and spoken to customer service representatives many times. I have tried to explain that I can’t be at home to sign for packages and that I want them left at my door. I live in a safe secure building with interior doors. Leaving packages shouldn’t be a problem and it isn’t for other carriers. With only one exception the drivers and Customer Service reps have shown no consideration, concern or understanding whatsoever and have acted like complete jerks as well. I’ve simply been told that the driver can’t leave packages without a signature. Occasionally they have tried to lie to me, saying that the person sending the package had specified that a signature was required. It’s actually a UPS policy that they spout like mindless automatons and have been completely inflexible about when I have tried to reason with them. UPS representatives have told me that if I can’t be there to sign for the package I should make other arrangements. In effect, refusing to acknowledge their unwillingness to deliver the package or the inconvenience to me - implying that the problem was somehow my fault not theirs.

On Friday December 22nd a UPS driver brought the Christmas package that I was expecting from my family to my door but didn’t leave it. Instead, he left a yellow tag marked signature required for delivery and that UPS would attempt to redeliver the package on Tuesday the 26th - the day after Christmas.

I called the 800 number on the tag and spoke to a customer service representative, pointing out the irony and stupidity of the situation. The person I spoke to suggested that I should have had the package delivered to where I work. When I told her I was not allowed to receive personal packages where I work she had no response and once again spouted UPS policy. She then told me that I could drive to the UPS centre at 8350 Murray Drive in Middleton on Saturday the 23rd and pick up the package myself - it would be waiting there for me.

Saturday morning I tried to find the address but couldn’t. I tried to call the 800 number again but couldn’t get through to a person. I tried looking in the phone book but could only find their 800 number - there were no addresses or other telephone numbers listed. It was only after stopping at a gas station and asking if anyone knew where the UPS centre was, that I was finally able to find it.

I assumed that I would walk in, give someone my yellow tag, pick up my package, celebrate Christmas and go on about my life. I ended up waiting for more than an hour in their cold customer waiting area with as many as a dozen people in the same or similar situation while the UPS employees tried to find my package. The main person I dealt with was sarcastic and smug; he seemed to be holding back laughter as I got more and more irritated and angry. He suggested several scenarios that could have happened and places where my package might be. One of those scenarios was that the package might have been put on a truck and taken back out in spite of the fact that I was told that I would be able to pick it up. In the end when I asked him where my package was, he said “I don’t know” and when I asked what I was supposed to do, he said “I don’t know.”

This wasn’t an issue of the address on the package being bad or wrong, this wasn’t an issue of the package not being shipped in time. The package was actually brought to my door and then taken away because some heartless asshole in a brown shirt cared more about following company policy than delivering a package that might be very important to someone. My Christmas gifts sit in a box somewhere at UPS because they wouldn’t deliver them in the first place and now have lost them.

As I was leaving, I told the UPS representative that I didn’t mean to take this out on him but that he should let his superiors, or anyone who cared, know that I would never do business with UPS again or any company that uses UPS. I also told him that I intended to contact the Better Business Bureau, that I intended to send this message to everyone in my address book, that I was going to find any opinions or ratings service on the internet and give UPS the lowest possible rating. I immediately regretted trying to be nice, compassionate or considerate to him at all though, because he just continued to smirk, act as if it was all some kind of joke and not even respond.

At this point there is no satisfactory resolution possible. The package from my family will not be found or delivered until well after Christmas if at all.

I know that Christmas is not supposed to be about gifts but I wish all of these fine employees of UPS could know how it feels to wake up Christmas morning alone without a single gift from their family in expression of their love or wishes for happiness.

If you have received packages from UPS without any problems, consider yourself lucky. I will never ship anything with UPS again, I won’t order anything online or through the mail if the company uses UPS, I ask that anyone who ships anything to me in the future does not use UPS.

I am sending this to everyone in my address book and anyone else I might think of later. I strongly urge all of you to reconsider shipping anything with UPS - there are a lot of other options, even the U.S. Postal Service would be a better choice.

I paid for overnight shipping of a law book I needed for the following week. When the book didn't arrive, I called the company. The book had been returned to the company because supposedly no one was home to receive the book. To the best of my memory, not only was I at home, but so was my husband. The driver did not leave a note that he had attempted delivery nor did he leave the package with a neighbor, as is customary.

BUT, the best part is, when I tried to file a complaint with UPS, "Juan", informed me that there was no way to file a complaint because the driver did not leave a package. When I was requested a supervisor, I was put on hold, and loand behold! the line went dead.

I would be an idiot to use UPS again for anything.