After receiving calls from friends and family on the status of presents, mailed ups, we discovered delays due to weather. My complaint, #1. No notification of cancelled delivery and phony excuses on tracking system, when weather, not a factor . #2 Incorrect information from ups representative, who instructed us to drive 15 miles to pickup package from local ups center, and on arrival there, was told it was being delievered same day. It is now Jan 1 & UPS status says rescheduled for Jan 5 . UPS is broke, hire enough people to do the job or step aside for Fed Ex. We also have a package somewhere in ups system, that contained omah steaks, I hope they go to the ups executives, for their delight, eight days later.

First off this number given does not work they may call you but you maybe not call back... great rightttt NOT so i my package was suppose to come 5 days earlier than it did. I got one part of the package and not my skis therefore had to miss my ski trip. They told me that my package was at the central location THIRTY MINUTES AWAY so i went out there to get them and they could not find them and told me they were on delievery... first lie i got home then they were not there so called ups they had someone call me and then they said they were closing in 15 minutes and i could come get them so i said id be right there since i was already on the road... then they said welll we actually dont know where they are SECOND LIE. so they finally came to the conclusion that i would not beable to get them until monday soo today is monday i was suppose to go pick them up but some lazy piece of shit women did not put in the request so then i was going to meet the driver to get them. So i drove and sat at the stop where i was suppose to meet him for THIRTY MORE MINUTES then drove up and down the road. THIRD LIE... now i am still waiting for the call to get them

I was to receive a package on December 17 (5 day ground). Today, it is the 23rd of December and the online tracking says "in transit." I called and asked why it is taking so long, after being patient the 1st, 2nd, 3rd, 4th, and now 5th day of the package being overdue. Yes, the weather was bad last week but the weather has gotten better and the streets have been cleared considerably. I see a UPS 8 blocks away from where I live but I haven't gotten my package. Yesterday (12/22/08) I asked that the UPS agent on the phone have somebody contact me on 12/23/08 to inform me about the status of my package since I cannot accept this EXTREMELY DELAYED DEADLINE. Not surprisingly, no one called me. I called again on 12/23/08 and talked to a UPS agent by the name of PETE BUENO. I asked him to look into this matter and have someone call me. Again, no reply. The whole day, I checked online 25 times thinking today is the day but to no avail. Now, at 11:15pm on 12/23/08, it says that it is now rescheduled to be delivered on 12/24/08. This is absolutely unacceptable. I NEED THAT PACKAGE TODAY!!! I will do everything in my power to let others know of your poor service.

Jerry
509 464-3558
Spokane, WA

UPS ruined my Christmas, F***ers were delivering a very important something to me for a very important person and after almost running my friend over it delivers to me an empty box, they then say in defense of their company that the "object" was never really in there. It may have been a successful excuse if I myself had not sent it myself. UPS is possibly the worst company that I have ever laid eyes on. F*** those Bastards!

First delivery attempt made 12/19/2008 @ 3:28pm. A notice/slip was never left indicating an attempt was made. Knowledge of delivery attempt was known through online tracking.

At 5:46pm (12/19), called UPS to track package for pick up at UPS center. UPS said a representative would call within the hour to confirm the time of pickup.

At 6:55pm (12/19), called UPS again to state that a representative from the center had never called. An attempt was made to change the delivery method to have the package sent to an alternate address with a doorman. UPS said, such an attempt would push back the delivery date (earliest delivery would be on 12/23). Therefore, I told UPS I would rather pick up the package the next day at their center.

At 9:41am (12/20), called UPS to confirm package was at the location specified. They said a representative from the center would call within the hour. I was told that if I did not receive a phone call that I can be assured that the package would be at the location since a request was made from the night before.

At 12:24pm (12/20), called UPS again since they had never called me to confirm my package would be at the center. I needed a confirmation from them since I would be using my lunch hour from work and renting a car. I was assured yet again that the package would be there.

About 1:45pm (12/20), an attempt to pick up the package at the specified location... the agent had said that a second delivery attempt was made to my apartment. The package "was never pulled from the truck" despite several calls to UPS.

At 1:58pm (12/20), called UPS to complain regarding the situation. I changed the address to have the package delivered to my friend's address with a doorman. A promise was made that the package would be delivered on 12/22/2008. I was also told that I would receive a phone call to confirm delivery.

As of yet, I have NEVER received a phone call from UPS.

**IF YOU WANT YOUR PACKAGE DELIVERED, DO NOT WASTE YOUR TIME WITH UPS. I WILL NEVER AGAIN DEAL WITH A COMPANY THAT USES UPS. TERRIBLE SERVICE.