I have ordered from Amazon for years, which UPS has been the carrier. Recently, the local carrier has stopped leaving packages outside my door and, instead, has dropped them further and further away from my house. Now I find them near the road, outside my gate. A couple of them have 'gone missing.' Anyone who reads this and has a similar compliant, please do what I'm going to do, and file it with the Better Business Bureau (bbb.org) . I believe it's the only way your compliant will be heard.

On Tuesday, March 24, 2009 I checked the UPS website to see if a package that was supposed to be delivered via UPS (2nd attempt) had been delivered. The tracking update said that there was an "exception." I found this odd because I knew that my mother had the front door open and was making sure to listen for the package. When I called my mother and told her what happened - she became quite upset and said "the driver lied!" It turns out that my mom just happened to be looking out of the window at 9:45 a.m. and saw the truck come up the street, stop at the stop sign on the corner (right next to my mom's house) and then turns right and keeps going. So at 10:13 A.M. the driver enters in his log this exception stating that "the receiver was not available."

I think it is just a shame that someone can lie like this and get away with it. My daughter called UPS and they claim that the driver will return and deliver the package but so far it has been almost 3 hours and he hasn't shown up. I have sent UPS an email informing them of the incident and I also plan to contact their corporate headquarters.

Do I think it will help? Probably not, but at least I will feel better knowing that I did try to inform them of their driver's incompentence and laziness. During these stressful economic times you would think that someone would be happy to have a decent paying job and would perform it correctly.

From now on I intend to use Fedex or DHL for ALL packages I send.

UPS is the worst delivery service out there. I had a guaranteed delivery date for a package which was to be delivered to my work place located in a mall and residential building. I looked at the tracking information and it said they had already tried to deliver but there was no apartment number they didn't even question that there are businesses in the building. I called a half hour after they attempted delivery and they refused to redeliver that day!! The driver was probably still in the street. It was only 12:30 and they deliver until 7pm. I work at a gallery that specifically will not use UPS for this reason. We have had the same issue with several clients and UPS is never helpful or do they go out their way to resolve a customer service issue. We will pay more for other delivery services that will actually get the packages delivery on time no exceptions. Hopefully they put UPS out of business. WE never recommend their services to anyone and I would advise the same to everyone else.

UPS absolutely sucks, they ring your doorbell and make a run for the truck. If they do deliver your package they just leave it out in front of your door to be stolen, or if you live in an apartment complex they leave it at the main building and don't notify you as to where they delivered it to.

I once got a guitar delivered by them, when I got it the guitar was just inside a box with absolutely no packing material and the guitar was severely damaged. The second guitar I got from the same company via FedEx came with proper packaging and in the original box.

UPS once left a package outside my house while I was home and failed to even ring the doorbell or knock, it was like a phantom delivery. The package happened to be a hard drive, and living in Nebraska the temperature changes pretty rapidly. Needless to say the hard drive failed to work when I went to install it.

Don't even get me started on the tracking, needless to say it's nonexistent. About all it can tell you is, UPS has your package and you better hope to god you get it one piece.

Word for the wise, stay away from UPS. Their name should be changed to Unbelievably Poor Service.

Emirates high street.com sent via Arvato distribution GM goods purchased with airmiles and cash to Anne Ibbs, Golf Cottage, Montagu Road, Formby, L37 1LB. The items did not arrive. Subsequently a card was received via mail on the 13th February, correctly addressed, advising that they [UPS] had been unable to deliver on the 4th of February because 'directions needed'. A contact number was given to enable delivery instructions or directions to be supplied by the 11th. In the absence of this information the items would be returned to the shipper. Which we were advised was the case.
The address is not necessarily easy to find but it is our belief that the driver just didn't bother as the full address was obviously in the possession of UPS hence the delivery of the correctly addressed postcard.

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