UPS DELIVERED MY PACKAGE TO SOMEONE WHO DID NOT LIVE AT MY HOUSE OR A NEIGHBOR, BUT HAD A PERSON SIGN FOR THE PACKAGE WHO HAS NO ASSOCIATION WITH MYSELF OR ANY OF MY NEIGHBORS, A COMPLETE STRANGER WAS ABLE TO SIGN FOR MY PACKAGE. INSTEAD OF RESOLVING THE SITUATION AND ACCEPTING ACCOUNTABILITY, UPS DID NOT CARE ABOUT MY COMPLAINT AND LISTEN TO WHAT I WANTED THEY IGNORED ME AND 2 MONTHS LATER I STILL HAVE NO REFUND OR PACKAGE.

Sent a package via UPS back to Sony using a sony box and prepaid label. UPS has no record of the package being scanned into their system and refuse responsibility. The package was picked up in a UPS pickup box at my place of business by the local UPS driver where pick-ups are done daily. UPS would not give me the time or day. their response was it was not scanned so they are not responsible. Beware!!! No sympathy, nothing. Of coarse Sony will not give me the time nor day either, stating its UPS's issue. When I call UPS to initiate a complaint they point me back to SONY since they are the ones that printed the label, and of coarse Sony says they have no involvement since they have not received the package, call UPS. I have been going through this back and forth game for nearly 2 months now. The package got lost somewhere between the driver and the UPS warehouse yet it's my issue because it was not scanned.

The UPS drivers here are running a scam that enables them to charge UPS for numerous failed delivery attempts. I ordered a package and the UPS website indicated that a delivery attempt had been made but no one was home. The next morning I left a note on the door asking the package to be left at the door. That evening, the no package, note still there, and website says another delivery attempt was made. Same thing happened the next day. That night I called the service center, and they assured me the package would be left. Well, today the website says that that the driver can't get past the apartment gate code. What a joke!! I've been getting packages here for years from UPS, an NO ONE has had a problem getting past the flimsy security gate. Also, how was he able to get to my door the past 3 days and report that no one is home? These drivers get paid by the run, business is slow, so now they are trying to increase their runs at the customer's expense. Now the website says that UPS will MAIL me a postcard telling me that they need access to the gate.

I hate UPS. I hate them with a passion I usually reserve only for spiders and rats.

The first time they pissed me off was Christmas 2002, when my grandmother mailed a down comforter to me in California, specifically through UPS instead of the postal service, because she wanted to ensure it showed up before I left to come back East for the holidays. After several days of waiting, it never arrived and I had to leave. I then spent the next two weeks calling UPS, trying to find the package. Nobody knew where it was or what happened to it. Christmas came and went. My grandmother became very upset. I finally had to start frequently dropping the phrase "call my lawyer" before I finally received anything approximating customer service. I ended up talking to a Vice President of the company, who magically managed to find out that my package had been delivered and signed for by my neighbor (after being so late that I was out of town to receive it myself). How hard was that?

Then they held my bridesmaid's dress hostage. Knowing what they were like this time, and failing to convince the dress company to send it to me any other way, I had the dress shipped to my friend's house because she was a housewife who is always home. One day, while at home with her front door open the entire morning, she goes outside to discover a "failed delivery notice" from UPS on the door. Which is strange since she'd been there the whole time and her doorbell worked so far as we all can tell. She immediately calls the number and is told the driver is still in the area and schedules redelivery...but the dress doesn't show up. By the time I call again that night, it has already been rerouted to return to sender -- all the way back in Florida. For what purpose -- the address information was correct? No amount of screaming or threatening could convince UPS not to send the package all the way back to Florida, which would add at least another week to delivery. Which meant I might be out of town by the time it came back given their poor track record...so I had it rerouted directly to my parents' house in NH to await my arrival...and when I got there, the dress didn't fit so I had a panicked couple of days trying to get it resized in time for the wedding, since UPS had eaten up all my scheduled alterations time.

And then last month I ordered a cat tree for my kitten, the only shipping option UPS. I groaned, did it anyway...tracked it up until the day of delivery, put a handwritten sign at the front of the building directing the driver to my apartment...and lo and behold, it showed up on time without trouble! The driver smiled at me, said he saw my sign, and told me not to worry -- he was in this neighborhood every day and knew where my apartment was. I relaxed... My mistake.

Easter came. My aunt and grandma tried to send me candy from my favorite chocolate shop in CT. The only option was UPS... The candy was promised to arrive by Easter. The shipping time UPS promises from CT to California is 4 days. The tracking info shows package scanned in April 7. No problem -- ought to arrive by April 11, just in time. But it doesn't scan through again until April 12 in Cali. And then on April 13 they claim that there is a problem with the receiver address information. And on April 14, they route it all the way back to CT to get corrected address information. My aunt, meanwhile, has been calling since the morning of the 13th. She checked with the chocolate place, and the address information they recorded is all correct. There is no reason why UPS should not have attempted delivery, much less should be sending it all the way back to CT since there are people calling them to confirm the address information. But they insist on sending it back. And now claim the package will redeliver on April 20. This is for something that had been guaranteed to arrive BEFORE EASTER. And it is chocolate, which means perishable. Which means it will now have criss-crossed the country for two weeks, getting all melty and stale. And all for no reason -- they have the correct address, apparently have a driver who knows where this address is, and have people calling them to confirm everything.

Getting it right 1 time out of 4 is not good service -- especially for a shipping company. I have never once had a problem with either FedEx or the United States Postal Service. Somehow, a GOVERNMENT AGENCY is more efficient and better able to complete timely and accurate delivery than a private business whose services cost more.

So help me out here. I have tried to avoid UPS as much as possible, but until businesses stop using them exclusively to ship their goods, I am going to be stuck with them. So please: do not use UPS whenever you have an alternative. Every time you deal with a company that uses them, complain and try to arrange alternate delivery options. Apparently, FedEx has contracted a new low-cost carrier and is even cheaper than UPS now -- so use FedEx when you can. And please feel free to urge your friends and associates to do the same.

DOWN WITH UPS!!!

I recent opened a new business and personal account and because of a delay in shipping me my checks by USPS a rush was issued to expedite delivery. Little did I know that meant UPS. My checks were delivered on Saturday to the wrong house and left on the front porch in the rain. Needless to say the rain did not ruin the checks; it was the dogs that got the packaged, shredded them all over the yard and into the field, then the rain did their damage. Once the man cleaned up his yard, he delivered the trashed packages to me. I promptly called UPS and was told to hold on to the packages for 5 business days. I would be contacted by the damage department. I said I would have to reorder checks which I would have to pay for AGAIN. He said to discuss that with damages when they called. Of course I was suppose to put a monetary value on my checks. On Monday I called the bank to reorder checks and I had to put a stop payment on checks that were not in the mess I was holding for the UPS damage people to contact me about. This increased MY EXPENSE because of UPS's mistake. I called back and was told to advise the damage people of this when they called. It is now Friday, five days later. With no call, I called back. After talking to several unhelpful people I was told, I, or my bank account, would not be reimbursed by UPS because of an agreement they entered into with the shipper. The shipper had to submit the claim. The shipper is the company that prints the checks; they have nothing to do with my bank charges. When I informed UPS they if I make a mistake in my business, I don't tell my clients to suck it up or figure out how to fix it themselves, Lindsey told me, "different companies do it differently". Yes, BAD COMPANIES SERVICE THEIR CLIENTS BADLY. After going up one more level of management, I was still told I would not be reimbursed; I asked for information on the shipper so I could contact them. UPS does not have that information. I would have to contact my bank, who would then have to contact the check printing company, and I will never get my money back. UPS is the MOST WORTHLESS, PATHETIC EXCUSE FOR A COMPANY I have ever seen. If you are receiving a shipment via UPS, stock up on aspirin and nerve pills now; you will need them if you have to deal with these MORONS.