I have been requesting information from the University of Phoenix financial aid processing department for two months now. I have completed and faxed to them several FERPA forms in order to retrieve information consisting of my financial aid and loans. I provided them with a student verification form to complete and the first time it was sent to me by mail and e-mail filled out incorrectly. I was requested by a supervisor to re fax another FERPA form and student verification form to be completed and they would return it to me within tree to five days. When I returned the FERPA form asking it to be mailed to me, I also faxed a letter with it asking that due to my delay it be emailed to me, since I needed this information promptly. I was informed by two supervisors that it was okay as long as it was e-mailed to the e-mail address that the school had on file for me. I also stated in this letter the supervisors I spoke to the wit I have endured, the exact information I was seeking for on the form and for the school year. Not to mention I even sent faxed to them the error copy of the sudent verification form. Since this has been done I have not received anything back. I have even contacted them on many occassions trying to find out whats the delay.My financial aid officer has even tried contacting them for me as well and the third party I have been trying to supply this information to for two months now. They have been very unprofessional and uncooperative. They are now stating that it has been e-mailed and mailed to me but yet I have not received it. I want to add again that the final FERPA form I faxed, I asked for it to be mailed. It has now been another month. I and my financial and third party are becoming very drained and stressed with this situation. I want to add that the information I am requesting is for emergency housing so that I may continue to attend school. I am really needing to have someone contact me regarding this issue and investigate. Thank you