I did pictures with this company at my local Albertsons in May of this year. We got most of the photos we paid for through our package but have not gotten the rest. We called in July and they said it was coming in a week but still nonthing. I just got a call today Aug. 30th, 2010 from portrait USA they said they were taking all the orders that were not full-filled and going to send the rest of the photos out on Friday. I looked up their name online and found out that United Studios of America changed their name to Portrait USA. Whatout for this business they are scam artists.

I visited my local Krogers store and was greeted by two personable men trying to sell me photos. I agreed to get the pictures, wanting one picture of my children together and not wanting to spend a fortune. I am usually very skeptical, but for some reason, I went with it. When I received a "reminder" call about my appointment, they told me my picture date was a week prior to my previous appointment. I was able to make the new scheduled time. When I got there, there was a young man sitting with a huge piece of green butcher paper as the background. It was wrinkeld and torn. He explaind that I could choose a background and it would be added digitally. He was not very good at taking pictures, but I figured for 10 dollars + the 6 dollar sitting fee, what could I expect. I recently contacted the company about the price of additonal sheets, for I am scheduled to pick them up this coming Sunday. Every person I spoke to on the phone could not tell me a price...claiming they could not give out the information over the phone. This was a red flag to me. As I did a google search, I found numerous complaints and I am now nervous about picking the pictures up. My question is: how should I go about picking them up? I am not interested in getting additional photos and have the ability to say "no" no matter how cute the rest of the pictures are. Should I give them a chance or just show up with one of my local police officers? I have read horror stories of customers getting asked to leave the store because they got upset with the sales reps. Any suggestions would be greatly appreciated.

PLEASE READ BEFORE WASTING YOUR HARD-EARNED DOLLARS!

Every one uses the word SCAM but when use the word, its often misused. Until today I myself have fallen victim to misusing the word Scam, however, now I know its true meaning: United Studios of America. This so-called company of mobile photgraphers, is essentials a widespread group of freelance picture takers on at their second job.

I was sold a package that seemed to good to be true and indeed it was. 2- 10x13's, 2-5x7's, and 36 wallets sizes for $10. I gave cash and was given a "Family Portrait Certificate", all was fine until I tried to redeem the prepaid portrait package. I gave the Certificate as a gift to my Mother to have pictures with my new daughther, her first granddaughter. My mom attemped to schedule the session and was given the runaround, 4 calls, and only 1 legal-threat later my mom was given a call back. Finally she was given a very small window of time to choose to have pictures taken in and scheduled to report to a 99 cent store! She arrived dressed up with my 7 month old and was left waiting for the one traveling photog that was "on lunch", I only know this because my mother called me when she arrived at the 99 cents store to make sure she was at the right location. I called the only number given for the USA and reached the call center in Ohio where the so-called manager got on the line to tell me to please put the 99 cents store clerk on the phone so they could together locate the mobile photog. I told the mgr that my mother and daughter were waiting at the store not me, and she hung up! Meanwhile back at the 99 cents store my poor sweet senior mother along with several other unsuspecting family's looking for portraits were ushered to the employee's only stock room where a dirty reused unwashed velour blanket lay over a broken flithy table in front of a stained drop down sheet background. Obviously my Mother ran out of there with my daughter and Godmother in toe!

I was shopping at my local Kroger store when I was approached by a man to have my family portrait taken. There was a $10 fee which I paid. When we arrived to take the portraits there was another $6 fee which no one advised upfront. I purchased the portraits for over $500 and was told they would arrive 6-10 weeks. That was back in October 2008. I have yet to receive my portraits or the canvas that they were suppose to be framed in. I've tried calling 404-277-3696 numerous times only to receive voicemail. I've left message after message. Finally I reached "KIM" who advised me that she would research my claim and give me a call back. I have yet to receive the call nor the portraits.

I do NOT recommend doing business with this company. If you need portraits taking cheaply go to WalMart.

I took pictures with this company a few weeks ago and when I went to pick them up I received very bad customer service. I declined to purchase extra pictures because they were way out of my budget. The rep kept going down on the price even after I said no many times. At the end when I told him no the the tenth time. He said I had enough time to put some extra money away to purchase more pictures. I felt that was very rude and uncalled for. I will never take pictures with this company again. Very unprofessional.