I decided to stop by the Lakewood, Ohio store, which is Number 310.

I know they break the Ice Cream down early twice a week on Sunday and Wednesday in order to deep clean freezer cases.

It was 10:55 and I thought I would stop by and see if I could buy a Sundae before 11:00 P.M.

There were three employees working, and all taking part in breaking down the Ice Cream counter freezers.

The two female employees I recognized, but I do not recall their names.

The male employee had his back turned, but I think it could be Joe.

This store has an issue making a Sundae the way the customer requests it to be made.

I like going to UDF for the Sundaes, but I would rather pay more for the extra toppings on a King Size Sundae, then having a cup with nothing but Ice Cream.

The employees at this store that know how to make a Sundae the way they are requested to are:

Matt, Jim, Maegan, and John.

I have had all the above make Sundaes for me and I am satisfied and get my money's worth.

Well tonight these female employees seemed to enjoy the fact that I stopped in and they already had the Ice Cream broke down, and the Orangish/Red Haired employee stated that Matt's not even here, so come back tomorrow.

This employee knows that I will not let her serve me because of the number of older females in this store with terrible attitudes and customer service.

They are grouchy, not genuine, and seem to not like their jobs.

It is well known that I have complained to Matt, an excellent CSR about my experiences at this store.

I have sent compliments and complaints via email to the Consumer Affairs at this company. I have never received a phone call regarding my emails, just robo email responses.

I am a CSR at a local Pizza Shop not far from this store and I live right down the street.

I also spend volunteer time as a Consumer and Community Advocate.

I am truly disappointed and may have to spend my money elsewhere or just visit this store when some of the more competent employees are working.

Last week (7/18/2009) my Fiancee went to UDF to purchase some items. When she was checking out, the cashier, whom is named Dave (about 19 or 20), insisted that she take UDF's free matches, she refused (she doesn't need them), he insisted again, and again, until finally she took them. Once she arrived home she went to throw out the matches but used them to light a candle first. She flipped the match book open and there was this "Dave" persons phone number.

As a senior sales person and a person educated in well, simple communication this is totally unacceptable. I would also think that this "Dave" would have seen her engagement ring... maybe he is diamond blind. :)

So, for now, I am boycotting UDF Gas and all retail locations.

I wonder what his closing ratio is on this match scheme... maybe a good idea for sales.

Did anyone get any bad gas from UDF in Blanchester on Thursday June 26, 2008. After getting gas, my van hesitated like I was running out of gas. Then it started running fine. Got home went out a few hours later, put it in reverse, backed up just a little then it died on me. Couldn't keep it running. I emailed company and they said they had no complaints. But when I called the store the guy working said he already had a couple of calls about the gas. If you got gas there and your car isn't running right could you please contact me at [email protected]. If I have a few more people then we can do something about it.

Thank you so much for taking the time to read this.