United Air Care

90 Broughton Ave
Bloomfield, NJ 07003
(973) 743-9099
www.unitedaircare.com

We hired this company to perform duct cleaning, based on a coupon offer they had made available. When they arrived, they not only gave my wife a hard time about the coupon, they then quoted an outrageous amount for doing additional work. When my wife declined the additional work, they became irritated, packed up their equipment, charged us and left. My wife called me, visibly upset. I came home and reviewed what they had done in terms of service. Of the items billed, they did not complete the job, left the house in a mess (discolored walls, dirt on the floors etc), they had apparently filled out their own inspection report and gotten my wife to sign off on it. I called the company and discussed the issues with Nick, the office manager and stopped the check pending their completion of the job. After going backwards and forwards a few times with Nick, they agreed to come out the next evening at 5pm with a manager to fix the problem. The workman arrived at 3:45 pm, with no manager when I wasn't home. My wife did not feel comfortable letting them in without me there. I called the manager, who said they would wait till 5 pm when I got home. I got there before 5 and they had left. I received a voicemail from them saying that they had reviewed the work and felt that they had completed the service and no mess was evident (I find this hard to understand as they had not entered the house). I called the office again and spoke with another manager Claude for 45 minutes, who promised me that they would come out the next day at 6pm to finish the work. They did not show. Again a day later, they show up at the house at 8:15 am, with no appointment at the house, when I'm at work. I received a voice mail saying they were in the area and wanted my availability.

Now while I am comfortable with paying for service, this is not service in any shape or form. They have neglected to live up to their promises and I have issues with the fact they did not complete the work. I have photographic evidence of the lack of clean up, and the condition of the vents that they supposedly cleaned. There is no doubt in my mind that they failed in their contractual obligations.

Sincerely yours,
Simon Sacke
15 Toth Lane, Rocky Hill, NJ 08553