U-Haul should be prohibited from even using the term "Customer Service." Their customer service reps are arrogant, rude, argumentative, grossly incompetent, unhelpful and, frankly, the dumbest bunch I've ever dealt with. U-Haul has no hiring standards. If there were justice in the world, this company would be out of business.

The customer is always wrong, you appear to be bothering these people by calling, you have to call twice to confirm even the slightest information and you are more likely to be insulted than helped.

Do a favor to those companies that actually care about their customers. Please don't rent from companies like U-Haul.

MY husband reserved a dual-axel trailer from u_Haul and we were advised that we would have it on the date, at the ipckup location of our choice (Houston, BC). The day before we were to pick it up, uHaul called and advised that we would have to drive to Prince Rupert to pick up our trailer and that's all there was to it. Rupert being a 750km round trip).

When I pointed out that their guarantee promised that they would have an equaivalent or better vehicle, the CSR at their 800 number, possibly the rudest human on earth next to an ICBC employee, on the phone advised me that they had my trailer and it wasn't their fault thet it was "not quite" at my desired location.

I find their proactices to be unreasonable, the length of the trip to pick up more than unreasonable and I am taking them to Small Claims Court for all costs incurred from the extra travel. including mileage, fuel, distress and delays, etc.

If anyone in Canada wants to join me on this, please e-mail me at GoneSkiing @ uniserve.com and include uHaul Potential Class Action in the title of the mail.

Well after 3 years as management of U haul inc they decided to pull the rug from under this family .Starts off as a ad that was placed in the company system from time to time i used too check these to see what was open in position wise .Ok well come too find out there was all of a sudden a open at another center close too our location .The Marketing co Prez decided too run this add in the company website .Well in retro speck come to find out it was our location .But advertised for the other location that was closer to us .Meanwhile all the people that worked for the store that was advertised did not say a word too us .Meanwhile we are in a 4 bedroom home with this company not easy too pull out of for one thing .Also the company president did not walk threw with my wife on what was wrong .This is a issue within its self.So there is two things wrong with this picture either he did not like us or he did not want to deal with us .In turn makes too me he did not like us .Since my wife has worked for the company for Years prior to this and another marketing company .She was recommended for the job for the failing managers before .Everything we did was by the policy and following the rules we were doing the job that they hired us for .There was no wrong doing in what we were doing .Trying to reach for help in this company is like pulling knifes across your skin.We have sent many emails too the marketing company president but no response in many of them .So our last and final days were hell on us because not only did he demote my wife but he also took my job away as a assist manager for the location and left me without one .The sad part of it all was that our employee knew about the issues that were wrong and did not have the balls enough too say he should of been the blame in all this .So not only did we get screwed from the company itself but also the employee that kissed ass of the new manager that was hired on while i was there for the last few days .It goes too show do not trust anyone and i mean anyone ! .Not only did we get had but also had no place too go .So here we sit with her family wondering why .What did we do so wrong to have not just a place to rest our heads but to get fucked from a company that we put so much into as a team

When does a $19.95 van rental for 4 hours and 60 miles ending up costing $140? Last week I rented a van from UHAUL for this great sounding deal, well the devil is in the details or I should say contract. When I called UHAUL to complain about the extra charges the manager told me they were all legitimate and in the contract. Well yes he was absolutely right they were in the contract and I neglected to read it. I also rent cars from Avis all the time and you know what I have never read an Avis contract and I have never been scammed by Avis either.
Here is a run down of all the extra charges they piled on to my great deal.
1. The two day charge even though I only had the van for 4 hours.
- This is the most unbelievable of the charges. When I was renting the van the person working the counter (a teenager with ADD) asked me how long I would be using the van. I said I am not sure probably about 3 hrs so he wrote it down on the contract. What he neglected to tell me is that if you use the vehicle any longer than this documented length of time it counts as a second rental day. So I was double charged for the base Van charge $19.95 x2 and the moving blanket charge $10 x 2.
2. The $25 charge for not folding the moving blankets.
- This was another minor detail the rental counter person neglected to mention. Do you think I or anyone would have folded 10 blankets to avoid a $25 charge? But as the manager told me its in the contract.
3. The $30 fuel surcharge with $2 plus the price of gas to replace missing fuel. Call me ignorant but since in addition to the base charge of $19.95 I was paying 59 cents a mile and the tank wasn't full I assumed I didn't have to re-fuel. Poor assumption on my part, absolutely yes but don't you think they again would have mentioned this small detail at the counter? Well I didn't get billed for these items because I got back in the van and attempted to re-fuel the van to the exact noted level when I picked it up. Have you ever tried to gas up to a specific level other than full? Its not easy as you keep walking back and forth from the gas pump to the fuel gauge and it doesn't respond quickly so guess what you end up over filling the tank. Pretty sweet deal for UHAUL though because they don't reimburse for over filling. That's in the contract too.
Part of the irony of this whole deal was that I probably would have been able to return the van in 3 hrs but because the lighter receptacle was broken I couldn't charge my portable GPS. I got lost and that probably cost me the extra hour and about 25 extra miles. In addition to everything else when I complained about this to the manager but he wasn't really interested. After all this was not in the contract.

I reserved a truck with a credit card and the day of pick up they didnt' have my truck. No explanation, no apology. They said they would call back and didn't. I tried calling customer service for hours - spoke to 3 people. I hung up on me because she didn't want to deal with me. The other 2 were useless idiots that did nothing but waste my time.

on top of everything they wouldn't take my complaint - said my "order" had to be closed. Now my credit card info is out there in who knows who 's hands!!!