On Sunday afternoon I looked up uhaul 's that were opened to transport items from Georgetown to Mt Pleasant. Drove to Daniels Island to find out you can't take a trailer more than 50 miles unless it is one way, although the website did not clearly state this (I was going 60 miles). Called the Uhaul in Georgetown, gas station attendant stated she didn't know if they even had trailers since she could only see trucks from the window. She was extremely rude and states the person handling the uhauls would not be back for a few hours. Then I drove to Downtown CHarleston, King street after calling to make sure they had a trailer and arrived at 4:57. They stated they closed at 5 and would not help us. After 3 attempts and 2 hours we were not able to get a trailer. I will not be using uhaul again and advise others to find somewhere else for their moving needs.

I was very disappointed with the way my reservation was handled. We reserved almost a month in advance and were told the day before the move that equipment was unavailable because the "reservation was pulled." We were depending on this company and they let us down. As a result, we have found another company and want to warn others about this incident with u-haul so that they can choose a different service as well. DO NOT DEPEND ON UHAUL !

On Mar 18, 2010 my Mother and I rented a Uhaul from Verde Vally Uhaul located at 27 WEST GEN CROOK TRAIL CAMP VERDE, AZ 86322. We rented a 17ft truck and returned it the same afternoon. When we returned the truck your worked told us we drove the truck for 47 miles and was going to charge us for that mileage. We then told him that has to be a mistake. He looked at the paperwork again and then changed it to 36 miles. Which was also incorrect as the storage we drove the truck to is less then 5 miles away from your store. While only making one trip. (her house is less then 5 miles from the store as well)

Your worker insisted the computer never lies and that's too bad as this is what the odometer read. We tried to explain to him the route we took and that there is a mistake somewhere. He put his feet on the table and reminded us the computer never lies and to pay the money. He then said he has been doing this for 13 years and refused to listen to us. I then asked him if he has been ripping people off for the 13 years. He then stood up and briskly walked over to me in a very confrontational/threatening manner and told me to 'get out'. He slammed the door at my face as I was walking out almost hitting me. Lucky for me I moved out of the way. Actually lucky for him and Uhaul as I have no issues filing assualt charges against him and your company. Not to mention fraud charges. I felt he was trying to injure me. If he did manage to do what he wanted to do, the force would have bruised my face and probably broke the skin on my face as well. I was this close on calling the police for the overcharge and assualt. I should have.

I went to the car and waited. 10 minutes later my mother and your worker come out to tell me HE made a mistake in the math and DID overcharge us. Apparently the owner wrote down the WRONG number from the odometer when we picked up the truck in the morning and DID finally corrrect his mistake. Come to find out we DID only drive 17 miles. Which is far from the initial 47 then 36 miles he was overcharging us for. Lets just make up numbers shall we?!?

Is this what it takes to make sure your company is honest?

I rented a 26 ft. uhaul to move in state. Got the truck loaded and pulled out to leave and my son noticed a buldge in the back inside tire. We were stuck on the road for over 4 hours waiting for someone to come change it. If the people renting had done their inspection like they were required to we never would have had the problem. It was cold, we couldn't use the restroom or get anything to eat because we had to stay with the truck per Uhaul. After I contacted customer service they got me into contact with a man named Troy who said he would reimburse 1/2 of the fee and he would process that as soon as he got back to the office. One week later I hadn't heard anything so I contacted him again. He said he had been busy and said he was only allowed to refund $75.00 which was less than 1/4 of the fee. As of today I have been to his manager and he is still saying the same thing but offered $75.00 in coupons to use Uhaul again. I will never use this company to move nor will I ever recommend them to anyone. Their business practices are unethical and demean the customer.

I will never rent from UHaul again. If I need a trailer, I will buy one and sell when I am done. The last time I reserved a truck, I got a phone call on the day of my move. I had to drive 40 miles to pick one up, even though there was a dealer in town. The truck broke down. I was left at a fleabag hotel. It was 9:00 pm the next day before the truck was fixed. After I got back on the road, Iwas pulled over because the tail lights on the UHaul trailer were not working. Before I returned the truck, the brakes and power steering were begining to fail. I was not fully reimbursed for the hotel room. They will only pay $50. Never mind the fact that they chose the hote. Then I was charged for extra miles that I would not have driven if the piece of junk had not been towed 40 miles in the wrong direction. If that was not bad enough, the uhaul employee said, "Of course these trucks break down. Renters don't treat them very well." In other word, it was my fault. Then, when I complained, I was offered $100 worth of uhaul junk. The breakdown would not have been so bad if I had not been treated so badly.