I moved into to the Ridgewood Apts in April of 2010 and I have been dealing with inaccurate calculations on my UDR account and toxic black mold issues.

I had to followed up with the Department of Environmental Protection inspector to gain insight to resolve the toxic black mold issue in the apartment bedroom, the inspector stated the Ridgewood Leasing Office never returned his phones. If was in possible, for the Leasing Office higher management to follow up with the inspector, in order to move forward with resolving an unlivable hazard environment.

This is very inconsiderate on the be half of the Ridgewood Leasing management. I have executed and communicated the proper processes (online service requests) and conversed with the Leasing Office staff several times to get this toxic black mold issues removed. And painting and/or covering up the toxic black mold is a workaround and not a permanent solution. There is still an strong unpleasant odor in the apartment. From the previous repair observations of the apartment, seems to be a consistent water leakage problems. The service maintenance reps are always providing a short term fix. The inspector did identified that the drywall in the bedroom still holding moisture where the water leakage occurred. Potentially, this will increase the growth of the toxic black mold within the bedroom drywall.

The only action that took place was the service maintenance rep, cut a square hole in the upper part of the wall, which perplex me, due to the fact the toxic black mold was located in the lower part of wall and on top of the window pane. I did not appreciate the multiple online service requests being closed-out and the issues is present.

The Community Director, Gifty Johnson, verbally stated that she was going to follow up with me to determine if:

A) Transfer me into a different apartment
B) Provide a permanent removal solution
C) Compensate me for the health hazardness living environment

Unfortunately, I have received negative treatment from the Leasing Office, I'm assuming the Leasing higher managers are responsible for taking care of tenants and providing solutions for any issues or problems in a timely manner. I received a hostile approach from the Community Director, couple of times conversing on the phone. The Community Director was irritated that I was requesting clarification on the options to resolve this critical issue.This unprofessionalism behavior from the Ridgewood/UDR management should not be acceptable nor appropriated within the business environment of managing an apartment complex company.

Since I moved into this apartment complex has been edifice nightmare. I been tolerating ill treatment, and now living in a hazard environment and required to pay rent. At this point, the Ridgewood Leasing management needs to provide me with the option of breaking my lease, to be able to relocate to a healthy living environment, since I have not heard feedback. I have been patience and communicated effectively to at least receive an action plan, status follow up, recommendations or a dehumidifier (to pull the mold moisture from the air) from the Ridgewood/UDR management.