Well, I found this site too late as well. I contacted them about my Muppets DVD boxed set. I bought it at dvddonkey.com. They charged my card over $100.00. I contacted them through the live chat AFTER trying the 877-7-TV SHOW (joke) and the 877-TV-SERIES. "Marie" answered and here is our entire conversation:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Marie'
Marie: hi
Marie: how may i help you?
you: Hello?
you: Hi I just read two recent complaints stating that this company did not deliver over $1000 order and that this company is fake What type of information can you provide to me, ie where they are actually located, phone number, etc.
you: I placed an order earlier this month and now I am concerned.
Marie: our contact number is 1-877-tv-show
Marie: we been in this business for more than 4 years now (at this point I was getting concerned due to the grammar here..."we been in this business...?? yikes)
Marie: i dont think we're going to be here until now if we dont provide good customer service
you: is there a way you can check on my order
you: i am only checking because my husband is a police officer and he is mad that i did this on line
you: he said there is so much ID fraud
Marie: well we cannot please everybody, maybe our competitor is doing all this stuff
Marie: we just want to continue providing our customers what they need
you: can you check on my order?
you: and i thought the site said the number is 877-tv series
Marie: that's our other number
you: can you tell me about my order please
Marie: what's your transactin id
you: plus 877 tv show doesnt equal enough numbers
you: my husband is getting the print out for my id number
you: believe me i will file charges if this is fraud
you: why did you give me an incomplete phone number?
you: hello?
you: hello?
you: hello? (after waiting several minutes...)
you: Well well well
you: that's fine
you: thank goodness we are so close with officers in the fraud and forgery department
you: i have recorded this entire conversation
you: i want a call back within 24 hours with an date of delivery of my dvd set
you: You can find my order under Aimee AXXXX
you: along with that you will locate my phone number
Chat session has ended.
And I was "hung-up" on basically.
Does anyone know where they are located so we can contact the fraud and forgery dept? Please respond to my comment. This needs to be stopped!!!!

I ordered something one month ago, after promises of the product. They don't respond to your emails. They respond to live chat but it is just empty promises.

Beware!

TVADDICTS.TV is selling illegal packaged DVD sets of the entire series of Everwood. Now, as a huge Everwood fan, I've been waiting for the WB to finally release seasons two through four on DVD, which they apparently refuse to do because they won't make a big enough profit, as season one didn't sell well enough to satisfy them.

In any case, the only way tvaddicts.tv could have accessed the entire series on DVD is to have taped them and produced them for profit without permission -- which we all know is illegal. Along with the complaints about horrible customer service from this company, I'd like to point out that if these scam-artists can be tracked down, they can easily be charged as criminals.

If anyone has the ability to track these people down and turn them in, please do so.

This complaint is directed towards a company called TVAddicts.TV (also called DVD Avenue). I have not been able to find where they are located, except that I think it is in Canada. On Feb. 10th, I ordered a set of DVDs for "Family Matters" for my grandson. When it finally came a month later, he found one disc to be bad. I sent the set back with a descriptive note requesting a replacement. I also sent an E-Mail explaining the nature of the problem. After waiting another month, I sent an E-Mail requesting an update. The defective set came back with the package marked "Unclaimed" and in worse shape than when I sent it back. All the cases were broken up.20.

They have continually jerked me around with their promises that it will soon. Nothing comes. And they always take ages to return my E-Mails. When I started making threats of requesting a full refund, they say, "Because of the inconvenience we have caused you, if you want to keep the set, we will refund you 20%". I find that totally unacceptable. I tried once already to sent it back and it cost me $10. Why would I send it back again.The run around is getting so ridiculous. What sort of Company is it anyway. I call this a scam.

Can you help me at all? This set cost us $120, plus the $10 to try and send it back. Please let me know what I can do smb. I am desperate.

Mike.