I created the start of my return online FREE Edition with Turbo Tax (TT) and thought it upgraded to Deluxe, but after they filed and I signed release to third party to withdraw from my checking, they took $59.90 for a simple return. When IRS deposited my refund it was much higher than what I claimed to be filed with them. I learned TT kept record of my initial return (completed Monday), not yet sent. The next day (Tuesday) when I revised my return and much prior to TT processing and sending it out to IRS 2 weeks later, TT sent the Monday return and not the Tuesday revised correct return to IRS. I had to amend my entire return and owed IRS money. This clearly was no fasult of my own and TT is at fault. When I spoke to Rodney tonight (March 12, 2011) he dodged the ball and tried real hard for me to read what he felt was a useful enlightening article produced by TT, which had nothing at all to do with my issue. He said there was no phone number, no address or email to send a complaint letter to and actually ignored my chat when I stated I wanted a refund for services not rendered and having to amend my return due to their fault. Eventually I ended the session after being ignored by IM.