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Amanda YH Chew
May 19, 2010
Bad Service & Liar
I have apply for a philippines maids through this agency on 24th of Feb 2010, I have submitted all my doc on the same day, pay the booking fees of RM5000 & the staff promised me will submit my doc to immigration dept on 25th Feb 2010. She told me that immigration dept need 3 weeks to approve my case & she said will take 1 to 2 months then the maid will arrive. I call her on 11th March 2010, she told me that the maid I chose did not pass the medical exam & ask me to choose another maid. I chose maid immediately & she say will submit my doc on 12th March 2010. I call her up on 12th March 2010, she say not submitted the doc yet because have to wait for the return of the form that the maid I previously apply. After 1 week, I call her up she said already summit the doc to immigration dept. So I call her up every week to check the status but she always say immigration dept not approve yet. Then last week my husband went to their office & scold her, she ask my husband to choose a cambodian maid to stand by in case of the philippines maid can't come. This make me doubt because as my knowledge once I submitted my doc to apply a maid I can't submit my doc at the same time to apply another maid. So I went to Immigration Dept, Putrajaya to check the status of my foreign maid application, GUESS WHAT the PRA unit Officer told me, there is NO APPLICATION SUBMITTED!!! I really feel SHOCK when I heard of it. I called her up and ask her what is my application status, she still telling me that Immigration Dept not approve yet. I told her that I went there & check already & there is no doc submitted!! Then she said she have submitted my doc & told me that my case really take a long time & she willing to refund me my booking fees & keep bull shit me saying that Immigration Dept don't have record of the application because it not approve yet. Then keep asking me to choose a cambodian maid. I will not apply maid through this agency again, it had waited my 3 months time that I need maid urgently to help me take care my baby. She promised me that maids will arrived before my baby delivered. But till now my baby 2 moths plus already also no maid. What I think is they don't have such philippines maid that I choose so thay hold my doc & keep asking me to choose a cambodian maid for stand by. I really feel disappointed for their not honest & bad service. Everytime I called she will say call to me later but never call me up.
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Anusheela Themudu
March 4, 2010
Liar
I engaged a Maid Agency in Sungai Long in June 2009 to apply for new maid as my existing maid wanted to go back to Indonesia. Deposit was paid and I was promised of a new maid within 3 months of the payment. Taking their words, I terminated my existing Maid’s visa in October and purchase air ticket for my maid. I waited till end October and there was no new maid. I rushed to the immigration and paid penalty and plead the immigration officer to renew my existing maid’s visa. The maid agency once again promise me that my new maid will be arriving in November, therefore I terminated my maid visa again and purchase air ticket once again. November came but I did not get my new maid and my existing maid had to leave as immigration refuse to renew her visa the second time. The maid agency gave me temporary maid until I wait for my new maid. My house was robbed while the temp maid was sleeping down in her room. She claimed she did not hear anything. I decided not to have maid from this agency for I send the temp maid back and ask for my deposit. They took another 4 months to give me my deposit but they deducted temp maid’s salary. I felt cheated as the service was poor and I was not informed about the salary of temp maid which cost double of the permanent maid.
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