I tried Truegreen last year. In contrast to the complaints listed here the person doing the service was competent, courteous and listened to me when I had a concern. When the crabgrass emerged (after I had treated it) Truegreen came back with a spray to kill it. They kept their part of the bargain. The lawn looks better this year and although they dropped off salt for the front steps and sent me mail offering incentives for prepay they have not called me. Last year they closed their local sales/service office and it was a pain to get them, but once I got through and let them know that I wouldn't put up with delay they responded and my tech came right away. they apologized for the glitch caused by understaffing at the local office. I am about to call them to have the lawn tested and to get a decent price. If they are not competitive then I will do the care myself or go to another firm. I trust that it is in their interest to keep their customers happy because they are selling service as well as fertilizer.