I booked my reservation through Tripres.com for a six-night stay at M Spa and Casino Hotel, Las Vegas, NV. Tripres.com did not tell me that in addition to the amount I paid them for the six nights, I would incur an 'Amenities Fee' at the hotel, which would not be negotiable or refundable. When I arrived at the hotel for check-in I was informed that an 'Amenities Fee' of $27.50 per night would be charged. I inquired as to why I was not informed by the booking agent, and the M Hotel employee told me that I should have been informed when I made the reservation. When I inquired as to what the 'Amenities Fee' was for, I was told that it was for use of the spa, workout facilities, swimming pool, etc. I responded that I would not be using these facilities, and I was informed that the fee would be charged, whether or not I used anything covered by the fee. I phoned Tripres.com at 1-800-255-0372 and asked why I was not told about the 'Amenities Fee' and they told me that if I had searched the M Spa and Casino Hotel web pages I would have found that information. I told them that I had trusted their web pages for the information I would need, and that any additional charges should have been revealed to me when I booked the reservation. Their attitude was, 'Too bad...you should have checked more thoroughly.' I will never use their services again, and I do not recommend that others do so. This lesson cost me $165.00 that I could have used elsewhere.

I had two windows up on TripRes to pick one of two reservations. I picked the Palm and they booked me in two different hotels. DO NOT USE THESE PEOPLE. They claim they were kind cancelling the reservation I wanted and would not cancel the reservation at the TRUMP that I did not want. I am now submitting them to VISA fraud and every agency I can find. Since I told them that, they cancelled my Trump Reservation and will not refund the money. Fraud TripRes, Fraud! Avoid these clowns like the plague. TripRes are liars and cheats.

I PURCHASED A HOTEL ROOM FOR FOUR NIGHTS IN RENO NEVADA. I PRINTED OUT A
RESERVATION WITH MY CREDIT CARD NUMBER ON IT.TRIPRES GOT ALL THE INFORMATION BUT WHEN I CALLED AND ASKED FOR A RESERVATION NUMBER
THEY NEEDED ONLY MY CREDIT CARD NUMBER AND COULDN'T LOOK UP THE THE HOTEL RES. USING MY NAME. HE SAID HE COULDN'T FIND ANY RESERVATION.