I bought a Trane Heating and Air-conditioning unit from your company in March of 2002. At that time I purchased the extra warranty.
The heating unit goes out just about every year, and every year I call Sears and every year they have gave me a hassle about the warranty. The warranty clearly states (Heat Cool and Condenser). The repairmen have come out and repaired the unit several times with no charge, but this time I was informed from the repairman if he came to my house he would have to charge me a fee. I refused the service because I refuse to pay for something that is still under warranty. I have also filed a claim with the Texas Department of Licensing and Regulation as the warranty directs me to do for arbitration. I tried to send the warranty so you could read it but it was too large. The word for word is:
Contract Number: 152133009400014 Payment method: 89931 Contract expiration: 11/02/2011 Product: Heat Cool and Condenser
Model number: TUD08R9V3JI Service Location: In-Home Purchase Date: 11/02/2001. I would like for you the Sears Company to honor the warranty. I can be reached at [email protected].