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K.C.10304
December 18, 2010
everthing
Please stay away from then. They OUTSOURCE. SMH. So bad. sometimes you on hold for an hour. And all they can say is that they are checking records please hold or my system is loading. everytime I call them I cry. Bad service
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Tracphone Customer Service Sucks
February 20, 2010
a complete rip off
My phone de-activated while i still had minutes on it so i went to the website to add more...the website asked for me to enter the telephone number of the phone, which to my surprise was already awarded to someone else though my phone still says it is the current number...to make a long story short after spending 2 hours (not exaggerating) on the phone with customer support they basically told me there was no way i would be awarded the minutes to my phone nor would they refund my credit card...in the past few years i have purchased over a dozen phones for different members of my family and friends...after this last ordeal i will never do business with the likes of the morons again and just to be spiteful i intend to replace everyone's phones with a competitor who doesn't treat their clients like shit
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P23k
February 16, 2010
Horrible customer service
I signed up for double minutes for life in 2007. Today when I added minutes to my phone they were not doubled. I spent 3 hours on the phone with one supervisor after another. In the end they denied that I had ever signed up for the double minutes for life and when I tried to correct that by signing up and having the minutes I had added this morning doubled they refused to allow me to do that. Horrible customer service.
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maddd
June 16, 2009
customer services cant speak clear english
why is it everytime you call customer service you get someone who you cant understand. I live in the USA when i call tracphone customer service i want to speak to someone that can speak proper english.
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Willy40
February 20, 2009
Bad product!
I bought a TracPhone for my wife to use. She has never been able to make a call last longer than 5 minutes. The phone randomly hangs up and you cannot call out again for awhile. After many complaints to TracPhone they sent another phone. Same results. I tried both local calls and long distance. Called my landline in my house same result. Called my cell phone (Sprint PCS) same result. I also called the other direction i.e. use other phones to call the Tracphone. The same type of failures. The phone just dies at anytime after the connection is made. It seems the only time the phone really works is when TracPhone sends sales messages to the phones mailbox.
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June 5, 2008
unable to use landline to access my phone messages
i have beeen using tracphones for over five years and now that I do not have money to get more minutes they will not give me a number to access my voicemail when I bought my first phone I had another number to access from land line I will not refer this type of phone again I have already had twelve people sign up and will not suggest it again you can either access my number long enough to get my messages or I will have everyone I referred to have theirs shut off
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August 7, 2007
Very dissatisfied with service
This tracphone is for personal use. We have been on hold for several hours to get our minutes changed form one phone to another.
Very dissatisfied with service.
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