Purchased 2 NBA Live 08 games for kids on 12/21/07. My step kids live in London, Ont. Canada. I live in Indiana, USA They came for x-mas vacation and we gave them these games for x-mas. They took them home and started to play them. They said that they put them in there psp's and played one session and the game lockedup there systems. They called me and told me about this problem. I told them to wait tell springbreak and bring them back to Indiana with them. Well its now 03/14/08 and I called to see what I needed to bring them in to exchange them and the local store told me that I couldn't exchange them. I have all my receipts. I called Toysrus customer service and they told me that I would have to call the manufacture of the game to return them. I asked them for the phone # to E.A. Sports and the couldn't find a phone #. I found the # online and called them. I can't believe a company that sells consumers products don't have phone #'s for there product lines. They said I would have to ship them the game and they would ship it back to me. I asked if they could ship it to my kids in Canada and they said no. By the time I pay shipping to ship they games to California and then ship them to Canada I should just go to Walmart and by 2 new ones. I say Walmart because Toysrus doesn't stand behind there products they sell nor do they have a phone # to help a customer with a problem that they sold a consumer.

I ordered two Madame Alexander Dolls online over two weeks ago. My order was submitted and it showed items in stock. Today I get two emails cancelling the items. I called customer service who said call the stores. The store in Monroeville did not know they carried the items even though they were listed in the ads for this week. Finally he looked on the system and said they had 24 in stock. I asked if they could hold one since they cancelled two of them. He said it is not store policy to hold items and he couldn't even tell me if the dolls were blonde or not. Since this is the holiday season and with all the trouble with stores you would think the store would go the extra mile to help customers out.

Toysrus is the first online store that did not allow customer cancel the order. I placed the order around 1:00pm. Around 2:00pm, I realized the order did not take the $10 google checkout coupon. I called the customer service representative in Toysrus ( even try to get the customer service manager Chris) and they tell me the same thing. Sorry the order is in ship status and we can not cancel the order for you. Tried to make sense with the fact the order just being placed an hour ago. Still no can do for cancelling the order. I was told the best they can do is send request to warehouse but there is "NO QUARANTEE". I will never buy from Toysrus online store again. It is a lesson learned.