My wife & i are expecting and registered at Toys r us... She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in Texas. the item was "Temporairly NOT AVAILABLE ONLINE"... So.. being reasonable people they bought a $325 gift card and sent it to us.. so we could go to a local store and get. We'll upon arriving at Toys R us the item was NOT avalable there... we were told it's only available online... WEBSITE DOESnt say any thin except "Temporairly NOT AVAILABLE ONLINE" So... i have $325 gift card... item the card was purchased for is not available i the store, online AND upon calling the totally useless cutomer service people, was told they could not tell be when it "might" be available. After a week (and about 5 hours on the phone with these idiots) all i wanted to do was get the purchaser a refund on the gift card so we could purchase the the dresser elsewhere... seems simple? right? NOOoooo gift cards are "NOT REFUNDABLE"... even to the purchaser... EVEN tho the item we wanted in NOT AVAILBLE anywhere? They tell me "you can get other stuff in the store" WE DONT WANT "other stuff"!!! We bought the dresser elsewhere and now are stuck with this gift card we dont want or need... I smell Bait-n-switch! Beware of the gift card!

My son received a duplicate Little Tykes Basketball Hoop. I tried to get a store credit but was rejected because I didn't have a receipt. Since my sister in law purchase item online, she thought she deleted her emails. Now 2 and 1/2 months later, my sister in law found her email confirmation receipt. I printed the receipt and took to the store. They tried to punch some # into the register but it didn't take so now they want the packing slip. It didn't have a packing slip. It was just the big LT box with UPS shipping label adhered to the box. I'm so frustrated that I've been to the store two times and got no results. I had $70 worth of merchandise that I left on the counter and swear I'll never shop at Toys R Us again because of their poor customer service and return policy.

I purchased a new Playstation 2 for my children. I took it home, opened it up and realized it was not new, but an old broken one. I took it immediately back to exchange it. I had the receipt and returned it within a hour of purchasing it. They basically told me I had switched the game system. They said it was sealed and new when I left the store. I said that may be true (if true, I didn't notice..the lady behind the counter got it out of the case and put it in the bag), but along the way before I bought it something had happened. They SHOULD be investigating that... not accusing me! Once again... they made me look like a criminal when I was the victim. They should be responsible for making things right and dealing with Sony. I did nothing wrong and I am out $140.00. I should not have to spend anymore money or time trying to work things out with Sony. Toys R Us sold it to me. Once again why am I be punished for being an innocent consumer purchasing an item and extended warranty from their store. They were very rude and accused me of being responsible for the problem. I have never had such a bad experience speaking with managers and supervisors.

I have a baby boy who is turning one this coming Saturday, I’m also a regular customer at the Toys r us in Westgate Mall Roodepoort.We’ve been doing our baby shopping there since our child was born. In the last two months I’ve bought a car seat and most recent a tricycle (Smart Trike) for my son’s first birthday. This last Saturday the 5th of July I went into this store with my mother and sister who both wanted to get a gift of their own for my son’s birthday. We were looking for the rocking horse which we had previously seen and liked. As we were walking into the store our attention was drawn by some odd looking balls that had squid like things on them and decided to have a look. My mother held one of the balls in her hand and played a joke on my sister and she caught a fright and jumped. We were then approached by one of the employees and my sister was told that this was a store and she shouldn’t run around like a little child. My sister is 23 years old and she was just reacting to the ball as it does look scary. We told the employee that we did not appreciate his tone and then proceeded to look for the horse. But the guy kept on following us and we told him we wanted somebody else to help us. The next thing we were approached by a woman who refers to herself as store director, her name tag said Lizzet. She was interested in finding out what was wrong and why we were so upset, she came in defense of her employee and told us we would listen to her as she is the store director. All she did was to scream and not find out what happened and showing us her ears as if we don’t listen and are idiots or kids. Eventually we said we would leave and go somewhere else but as we were walking out security was called by this woman to kick us out. We left and decided to go to another toy shop in Cresta Mall and I must say that the service was amazing and I don’t think I will be going back to Toys r us.

I purchased several items on line for my son's expected little girl. The first and most important item (Simplicity Ellis 4 in 1 crib) arrived damaged in a smashed in box yesterday. The delivery personnel dropped shipped it to the front porch while my son was away. Someone was waiting at the house for the delivery but no one knocked or rang the bell. The bedding arrived this morning and my son was there to receive it but again no one knocked or rang the bell, he found it when he walked outside. This morning I called the 800 number and spoke to a young lady who had a could care less attitude. I asked to speak to her supervisor (Mai) who also offered POOR CUSTOMER SERVICE. She stated the damaged crib would be picked up in 7-14 business days and afterwards I would be credited. The only way I can get another crib is to repurchase this item and wait 7-14 business days for delivery. They can't just deliver a new crib when they pick up the damaged crib? I requested to cancel the rest of this order which Mai said would be fine and to just refuse it but I would be charged the delivery fee. How can you refuse it if you don't know the merchandise has been delivered? Shopping shouldn't be this much of a hassle! In essence I would be letting them use my money until this issue gets resolved. Please note I have spent nearly $4, 000. in the past two weeks between Toys R Us and Babies R Us. Given the present economy I guess business must really be booming for this company to alienate a customer. All of the merchandise I purchased is unopened, I have my receipts, and fully intend to return all of it! Target and WalMart have the same merchandise and hopefully they value their customers.