I purschased a General Foam Plastics Corporation inflatable pool to replace a torn pool. Easy set up 1 2 3 ..right ..wrong! If you purchase a torn poo.l manufacturer defect, you can not exchange it at Toys R Us . You have to contact manufacturer. Now they may be closed today because Sunday was 7/4, but they should put that on their recording. So instead of 1 2 3 ..I have a useless pool and 5 hot grandchildren. I have to go to work tomorrow and do not know if I will be able to reach General Foam Plastics Corporation
at all, during my lunch break.

The worst customer service dept I have ever dealt with. I purchased a buyer's protection plan for my son's DS LITE GAME. The game system does not work properly now and when I called toysrus to have them fix the game system they told me that it had to go back to Nintendo because it was still within the manufactures warranty and they could not help me. But, the rep told me that if my DS LITE was accidentally damaged they would be able to replace the item. When I called Nintendo to have the replace the item, they told me that I would have to pay $85 to have the game system fixed. Why should I pay $85? I bought the coverage from toysrus, I should be able to exchange the DS for a new one or at the least have them repair it! They just kept giving me the run around and said that Toys r Us cannot do anything until the manf warranty is expired. I am such a dissatisfied consumer and will never spend another dime in that store. I will be taking my business to TARGET instead.

I WILL NEVER SPEND ANOTHER DIME IN THAT STUPID STORE!! They are so quick to talk you into the protection plan and promise that no matter what they will fix the item. But once there is a problem they refer you somewhere else and do not want to take responsiblity!

I went on line to order our grandkids bean bag chairs... After putting the items in my cart, I noticed shipping charges..Called customer service to inquire..stated that "free shipping" was for Babies-R-Us items..So I asked do you sell these 2 items at Babies R Us, and no they do not. Very misleading..took items out of cart, and will not be back. I own a gift & home decor business and not for one minute would I try this stunt.

The Toys R Us website is a complete joke! I purchased guitar hero 5 online since they stopped carrying this product for the Wii in store. Why? Because of the stupid gift card I had.

We were told the product would be shipped via UPS Standard Ground and received a UPS tracking number to track the package which we did. While tracking the package we saw the local ups facility had recived the the package and it was now on the truck and should be delivred that day. We waited around for it's delivery and when it did not come checked the ups tracking number and found the message ups attempted delivery but the address was vacant.

We verified the address with a phone call to ups and she gave some address we did not know. After speaking with a supervisor at ups we were told that the package was being delivered to a local post office and that they would deliver the item. !@#$%!!! What? We were advised this is the method chosen by toys r us.

A call to toys r us and a conversation with a supervisor there we were advised this was the most cost effective way for them to deliver the item. I asked using a middle man? I indicated that there was nothing on their site that advised this and asked why bother providing a tracking number if its useless... Several weak apologies and that statements like this is the feedback we need to hear (all no doubt to make me feel like they would actually do something when she and I know they wont) There was never any attempt to satisy me like offering the amount for shipping back etc.

I advised they should tell me that the package would be handled by a third party or add some truth to shipping policy. I could have selected a faster method of shipping that actually was trackable so that I didn't lose time waiting on a package I would receive for several days. It's now the saturday before Easter so you know I won't be seeing that package until next week possibly tuesday!

I wanted not to receive the package and get a refund but was given some garbage about I have to receive it and they could email me return label. I was advised this would take at least 24 hours! Another cost saving measure I assume. She advised that sending an email is not just hitting a button! What type of email program are they using! That's exactly what email is!

i hate this store it cost to much they are a monopoly on toys stores