Employees at the Augusta, Ga. Toys R Us are rude, not helpful, talking and laughing with each other, ignoring customers. The store needs to hire extra help at Christmas time like so many other businesses do, but this store never has enough help any time of the year, and the help they do have might as well be somewhere else. Please do something about this awful situation. We had an extremely frustrating and unpleasant experience at this location two nights ago.

I made a purchase at Toys R Us and paid part by credit card and part by gift card. I ended up wanting to return two of the items I purchased. The first store I went to said it could only return one of the items, and it sent me to a second store to make the return. The second store said that because I had paid part b gift card, I could only get back store credit. The store refused to return any of my money back onto my credit card.

Get this: Their reasoning was that when I had made the original purchase, I paid first by gift card. Therefore, whichever method I paid first would be the method of the return.

Why would I ever pay credit card first when I am paying part by gift card? How would I know how much to put on the credit card? I didn't realize it was my responsibility to bring a calculator to figure this out when shopping from Toys R Us.

Fahim the store manager was a complete asshole! I called to tell him that one of his associates had hung up on me twice. Once was on hold waiting to see if they had a certain toy for my daughter and another time they just picked up and hung up to not deal w/ the inquiries.. Then when i called for the third time Fahim answered and didn't have any empathy or apologize what-so-ever. He was a complete jerk!!! I told him how he was being and he didn't care! Toys r us really SUCKS!!!

I have to report an annoying experience that I had with Toys R Us last night. I went online at 10 EST to buy their deals to save the trip to the store in the cold rain.

I put items into my cart. I put in 3 transformers figures marked at $11.99 each. In your cart, they all show that price until you put in 3 of them. Then once you put in three items, it makes two of them free. I did the same for GI Joe figures. The price in my cart was accurate. Then I browsed their ad for another half hour or so looking at some items. Then I went through the check out process. Once I submitted and agreed to the price, I hit submit again. Then it charged me more than I agreed to.

The reason it charged more was because two of the figures I wanted weren't available anymore. Since they weren't available anymore, the ones that I had for free went back to normal price (remember you have to have 3 in your cart of same price to get the other two free). So since one transformer and one GI Joe wasn't available, it put the price back up. This is annoying since I thought that if it was in your cart, then it is yours to have, right? Kind of like have something in your physical cart at a real brick and mortar store.

I tried to call their customer service. The first time, the automated system hung up on me. The second time, I was left on hold forever.

So I decided to drive to the physical store...

When I got there, the line was around the building. I though that was the people for the 5 AM deals...nope. Turns out it was busy. They only let so many people in due to fire codes. As 20 people left, they let 20 more people in.

I didn't even attempt it.

So at this point, I spent 90 minutes or more and didn't even get the simple figures I wanted.

Who should I contact? Toys R Us is starting to leave the same bad taste in my mouth as Wal-Mart.

Tonight, my father and I shopped at Toys R Us in Katy by Katy Mills Mall... BIG mistake! The people there were RUDE & UNKNOWLEDGEABLE! In my search for the perfect Christmas present for my husband, I found a great shirt that he would love sitting out in plain sight on the shelf. Excited, though it wasn't his size, I inquired whether there were any more. The sales associate for the electronics department (where the shirts were located) told me that was the very last one because it was a promo item for a video game that had recently been released. Hearing the word promo, I asked whether it was for sale and he said yes of course it was. I then asked the price and when he scanned it, it came up as 1 cent. His fellow associate said he wished to buy it but I said with a smile that I definitely wanted it. The sales associate then said he had to check with the manager for the real price but said, with a smile, that this was definitely my shirt... Then he returned, said it was not for sale and he could not give it back to me. The elation that had blossomed inside me instantly died... He knew it was a promotional item. He said it was for sale anyway. And then he took it from me and walked away. I went to speak to the manager, who was cold and rude and never even said sorry. He just said they would not sell it to me and walked away. My father tried to talk to the man, who insisted that it was going to be shipped back to the manufacturer, but I've worked in a video game store and none of the promo items EVER got sent back. I assume that shirt is now on the back of the other associate that had wanted it. I would LOVE someone to check into it and see if it actually did go back to the original manufacturer. I have worked in customer service and retail for 12 years and I have never seen a manager treat any customer the way I was treated. There was no kindness or apologies or anything but annoyance and flat out rudeness from this man. On top of this, my father tried to purchase other things and kept meeting with obstacles. Something rang up wrong, so instead of calling for someone who worked there to go verify the price, they made my dad walk all the way across the store to show them. Then the refused to honor a promotional offer they had running if you purchased more than $75 worth of stuff because apparently one of the MANY things he was buying was on sale~ not clearance, but the price they had set it at was apparently a deal or something. My father, having been through one hurdle after the other with them left his $100 purchase and walked out. I will NEVER shop at ANY Toys R Us again and I will make sure every friend and relative and person on the internet I can reach does the same.