I had to write you about my recent experience at your store in Olathe, KS. First of all, I should say that I try to avoid shopping at your store at all costs because every time I have shopped here I have bad experiences. Either the coupons I've brought in don't work, the people working are incompetent, or you are severaly under-staffed and it takes forever to purchase an item because you have one cashier in the middle of the afternoon on a Sunday. This recent trip I went in to buy an infant car seat. I had a coupon for 20% off. I haven't been to your store in a year and I was hoping things had improved but unfortunately they had not. When I went to check out, the cashier informed me that I could not use the coupon because I didn't have it lined up properly and the bar code was missing a number. I asked if they could still apply the 20% off because I clearly had their store coupon. They said they could not because they didn't have any way to do this. I asked if they had a kiosk with internet that I could pull up my coupon and they could write the number down, they did not. So a customer in line (which the line was so backed up because they only had one person on registers) offered for me to use her coupon. At first they said no but then after we debated with the worker she agreed to let us do this and applied the 20%. It was such a hassle and so much more complicated then it needed to be. BRU is a place I generally avoid because there is always hassle involved when I buy things there and I am an easy going shopper. I don't understand how one store can make so many people so angry. I don't know anyone (and I know a lot of moms) who say they love shopping at BRU. If you can buy the baby items you need from Target or Walmart or somewhere else, do it! BRU does not have good customer service, they clearly don't train their employees well nor do they have good coupon policies. I would not shop there and go to stores who are customer friendly!

I have been a loyal Toys R Us shopper for years. During the 2010 holiday shopping season Toys R Us ran a promotion offering 10% back on all purchases made. No one in the store ever said how the reward would be distributed, so I just assumed they would either mail it or email it. I receive mail and email from Toys R Us on a regular basis, so I figured they would contact me when the reward was available. I was so wrong. They did not contact me in any way. They gave less than 2 weeks to use the $35.00 reward I should have received. I never knew it was available. By the time I figured it out, it was expired. I called customer service and spoke with an employee who was not willing to help at all. I asked for a supervisor. She was more helpful, but could not do anything for me. She suggested I email corporate. I did just that. Their response was prompt, however they said there was nothing they would do for me. What poor customer service. They are a huge company and should care about their customers. Very disappointed. What is the point of earning a reward if you can't use it?

Toys r us has a terrible shipping process. I ordered three video games about a week and a half ago and it soil says that the expected delivery date Is 2 weeks after when I placed my order. I hate toys r us and I always have. I just happened to get a gift from someone that came from toys r us so I returned it. I wanted to just by in store but guess what? They have a crap stock of video games that is terribly organized so you cant find anything anyway! Do not shop on toys r us especially online!

i Worked Over time. And when i was asked to stay later, i stood. i did re-shop all the time. Never had my cellphone out while i was working when other people did. if there camera's really worked theyd see who was working and who really wasn't who was walking out of the store when the lines on the register was empty to have a smoke.. They kept the wrong people and laid off the right.. Fix your dayum camera's and open your eyes.

Puarchased an HP Netbook on December 27th from Toys R US. I was told by HP that the Netbook was 4 days out of warranty! TRU will not give me my money back. The return policy is stated on a sign at the register but I didn't think to look at it because usually, return policies are stated on the back of reciepts. TRU have become crooks. The cashiers are required to try and sell you the extended warranty to get more money out of you but they won't dare draw your attention to the fact that once you buy it, it's yours for good. Never again! I'll take my business where customers are valued.