Toys R Us
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Category: Services
Contact Information
United States
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Toys R Us Reviews
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UpsetConsumer
July 11, 2011
Poor Advertisement
I was looking at Black Friday sales. Specifically Call of Duty Black Ops, and under it it said, "ONLY $4.99 when you purchase select games!**" when I clicked the details link, the giant headline read "ONLY $4.99 select PS3 or Xbox 360 Games when you buy PS3 or Xbox 360 video games priced $59.99 or more!" since the deal requires two games, i decided to get Assassin;s creed:brotherhood, another $59.99 dollar game. I assumed this game would be $4.99 since both games said they would only be 4.99 on them. they both siad they would be that price and the description did say with the purchase of a $59.99 dollar game. I went to toys r us at midnight, waited 12 minutes in the cold, and an hour in line for an hour to check out. when i got to the register, they told me neither of these games worked for the sale. The advertisement should be more clear. I see this as a form of the illegal "bait and switch". After all the time in line, i got nothing. i am extremely dissapointed. the same offers that are online should be in the store.
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mayormcsmack
July 10, 2011
Never purchase
Ridiculous! I ordered an Xbox 360 on Cyber Monday with a FREE extra controller. They ran out of $50 controllers and instead replaced it with a $6 HDMI cable which they didn't even send with the Xbox 360. Customer service says "Oh, too bad." Will NEVER purchase from Toys R Us again.
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ramin1234
July 3, 2011
Returns are frustrating
Toys R Us has a misleading return policy. My daughter received two of the same Fisher Price kids cameras for Christmas. We have a gift receipt for one of them. It was purchased from Toys R Us on the Internet. The invoice says specifically that online purchases can now be returned to stores. When we took it in to get credit so that my daughter could select another toy, we were told that Toys R Us Express does not accept Fisher Price camera returns. How frustrating for my 3 year old and what bad business practice by Toys R Us. The company should make transaction easy for customers -- This means accepting a valid return with a receipt at any of the stores that has their brand. I get so tired of company policies that are not customer-friendly.
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hvitella
June 29, 2011
Expired Rewards - Certificates not mailed...
Same thing happened to me. I should have receive ~$100 of "Rewards Certificates" but had no idea that the certificates would not be mailed following the holiday season 2010. When I called, they said my rewards expired. They offered me a bunch of $5.00 off $25 coupons... yeah right, I'm gonna spend more money at Toys R Us or Babies R Us. I agree with the other author, I'm headed to Target or Walmart for future purchases... and my kids will not side-tracked with all TRU aisle clutter!
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lorraine howcroft
June 20, 2011
injury instore
I was instore on Friday 17th June looking at the Threewasy rocker, for my grandchildren. When i rocked it to see how easy to move it is, the metal price display fell off onto my foot. I feel that the display should have been on the floor or secured to the stand, because if a child had have knocked it, they could have been injured. Since it happened i now cant seem to walk properly on my foot as i suffer from a bone condition which has obviously been agrovated by the incodent. My email address is [email protected] and i await a responce. |
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Halexander
June 19, 2011
Damaged cribs
My husband and I recently tried to purchase a crib from Babies R Us. We were told that we could not place the order because they were out of stock and to come back on Thursday when they were expecting a shipment. We returned on Thursday evening only to be told once again that they were out of stock and that we still could not order one. This is quite confusing to me because it seems like the reason to order in the first place is because they are out of stock. Anyway, my mother in law returned the very next day and was able to order one. Great we thought. . .and the one she ordered was coming directly to the house. The bed arrived the following Friday afternoon in a completely demolished box. The legs were hanging out of one side and it had obviously been dropped a few times. I called BRU Customer service immediately and he assured me that UPS would come pick up the old crib and deliver a new crib Express shipping and that it should arrive on Tuesday. Of course, no crib on Tuesday or Wednesday so I called customer service again for an update. I was told that the item was back ordered and would not be available until March. On Tuesday my mother in law received a phone call asking about the delivery of our new crib. We were so excited that the new one was on it's way. It arrived on Wednesday in a box that looked much better than the first, but it was opened on one side. We opened the box yesterday evening only to find that the headboard of the crib has two huge chunks of wood missing. I have been on the phone with customer service a number of times yesterday and today (both the online customer service and the local customer service) trying to find a solution. I would like to only return the headboard because who knows what we will receive next time if we send the whole crib back but so far neither has s solution for me!
I really love this crib and unfortunately BRU is the only company that carries it. I feel like we are completely stuck!
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Arkansasconsumer
June 14, 2011
Customer Service
After creating a baby registry in-store and signing up for the rewards program I spent several hundred dollars and several trips in their store, not to mention the money family/friends spent on registry gifts. Weeks later when attempting to see how many points rewards points were accrued realized that my reward card had in fact never been properly activated. When I went in the store to return a package of "66 Babys R Us" diapers (which I was given no credit for because their system scanned them at $0.00 and said it "must've been a buy one get on free deal - you'll just need to keep them")) I explained the situation with my rewards card. I was told they couldn't handle that in-store. They told me to call 1-800-toysrus and they could give me credit for the 2 receipts I still had. I asked "Why didn't someone tell me it wasn't a good card - they have scanned it every time I've been here" His response was "oh the register will scan any of these cards back here - that doesn't mean anything.". So... I called corporate. Long story short, I spent over 30 minutes on the phone with a lady who insisted on continuing to try and look up my card using the information I had already given repeatedly - it was obviously not in the system at all yet she continued to waste time on it. I explained once again, I needed a new number assigned to me then get credit added for the 2 receipts I had. After speaking with her manager she told me no one there could do that for me. I would need to go on their website, sign up as a new member, then call them back with my receipts. No thank you. Toys R Us has lost my business permanately. I refuse to waste any more time on this - and probably for $2.00 worth of coupons in the end. Geoffrey will be unemployed soon if this is their standard of customer service both at the store and corporate level. PO'd in Arkansas
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charlet
June 14, 2011
Very unprofessionall
Bad customer service and staff needs more training. this place is loosing so many customers. i called them regarding an item if it's in stock or not, it took so long to answer back. they put me on hold like forever just to answer me. you go over there they arent busy at all too. this is really bad customer service no wonder hardly anyone goes there.
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tt712
May 29, 2011
Rewards are not valid
I signed up for my Baby Registry at Babies R Us and was happy to learn about their reward dollars for the dollars you spend. You have to spend quite a bit to receive some back. After hundreds of dollars spent after our baby shower, I should have received $11 in rewards dollars. After not receiving anything, when I logged into the system to see where the dollars were, they said they had expired. They said they should have emailed them to me. I checked my email in full, and I had received other emails from the email address they would have come from, but never received the reward dollars. After calling customer service and even talking with a manager, they said there was nothing they could do. After all of the money I spent on my baby registry at this store, they couldnt even offer the $11 that they advertised up front. I told them I never received it, how could they not offer it, and they said there was nothing they could do. I will never shop at Babies R Us ever again if this is how they treat their customers who sent all of the baby shower guests to this store and shop here very often for a new baby. This is customer non-service.
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Bcdarr
May 22, 2011
False advertisement with coupons
I had 3 coupons, one was spend 50 get 10 off then another was spend 25 and get 5 off then I had a 3 dollar coupon... Well I was told I could use all 3 coupons if I spend 50. Needless to say the coupons on the front says spend 50 ON ANY TOYS R US PURCHASE to recieve discount, on all of my coupons it says any purchase, so I had one ds game and the rest toys with a total around 55.00. Then they told me I could not use my coupons because on the back it excludes video games, ... I called corporate and they said thats how there coupons are printed and there was nothing they could do about it. This is the biggest scam ive came across with these unprofessional scam artists!
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