I purchased what was to be a 'meagatron gravity bot' from this online company 'toyglobe.com' when i received the item it was a 'starscream' and not a 'megatron' as ordered. i contacted to company two times with no result, they have only an answering machine to take calls, and did not respond to my emails as well. . . i notified paypal and filed a complaint. they contacted the seller and after several weeks pased i was told to refund the item (at their expense) and i would be given a full refund plus the cost of return shipping. . . accepting this offer i did not escalate my paypal complaint to a paypal dispute! big mistake!! time passed no NO REFUND. no response either to my messages left or emails sent. . . after 4 phones calls and 5 emails, i've decided it a lost cause and searched out websites to submit my complaint. . DO BUY FROM THIS SELLER online TOYGLOBE.COM a toy site. . . you will be worry if you do! they are not reliable and offer no customer service. . . . DO NOT BUY FROM TOYGLOBE.COM

I ordered 4 stargate action figures from Toyglobes website and was immediately charged on my VISA. The only thing they do quickly.
Initially I received a couple of emails from them saying one of my items was on backorder and I would receive the entire order in two weeks. This was obviously an email to stall a customer.
3 months later I have received 2 of the cheapest items of the 4 ordered and paid for. I have sent numerous emails asking for an update on the status of the two remaining items or a refund if they couldn't provide them. i have had no response from Toyglobe.
I have started reporting this incident to every internet fraud investigation organisation i can locate and im placing my experience on every customer review and action figure collectors site i can find.
I also recommend that all ripped off customers should contact their bank immediately and have the fraudulent charges removed. I have.

TO ALL WHO ARE THINKING ABOUT PURCHASING PRODUCTS FROM THIS COMPANY...DON'T! BELOW IS THE CHAIN OF EMAILS I SENT, WITH NO RESULTS EXCEPT THE FACT THAT TOYGLOBE HAS MY MONEY BUT I HAVE NO PRODUCT.

----------MY 4/30/10 EMAIL IS BELOW----------It has been 79 days since I received the confirmation information from ToyGlobe. As it stands, I have not received my product from you even though you took my $174.69 from my account. Recently, I received notification from my bank stating that funds were stolen from my account and I am hoping that it wasn’t as a result of conducting business with this company, but due to your lack of communication with me and since I have not received my product, I would like my money refunded to me. Thank you.

----------MY 4/8/10 EMAIL IS BELOW----------It has been 11 days since my last email to you, but you have not returned the email. It has been 17 days since your last email. See below; where is the communication from your company. I don’t want to believe all of the information I read on the internet regarding complaints about your company, but it seems as if many of your ex-customers have had the exact same concern as I am currently having. Send an email please letting me know what is going on; either with $174.69 or my order. Thank you.

----------MY 3/28/10 EMAIL IS BELOW-----------I’m sure that you know by now that YOU HAVE NOT SHIPPED MY ORDER; even though you have commented in your last email that you thought you were “sure” it has shipped. I am not sure how or why you came to the conclusion about any shipment because there has been no email sent with tracking info (see your 3/21/10 email). Another reason that I’m sure that you know by now that you have not shipped my order is that I DON’T HAVE MY ORDER, BUT YOU HAVE MY $174.69. See below for all of our email communication. Send my order please. Dennis

----------YOUR 3/21/10 RESPONSE TO MY EMAIL BELOW-----------“Hello Dennis. I am sure your order has shipped. I just asked for the update. I will get back to you asap. For any further inquiries please refill the form to ask another question. We will get back to you as soon as possible. ToyGlobe.com Staff”

---------MY 3/19/10 EMAIL IS BELOW--------- Its been 10 days since my last communication to you (3/9/10) -Its been 19 days since your last response to me (see above 2/28/10 email from you) -Its been 33 days since you took $174.69 out of my account (2/16/10) -Its been 37 days since I received confirmation from you about my order John: Where are we? Some communication would be great. I'm thinking that I should have received my product by now. At least I should have received another email from you by now. Dennis

----------MY 3/9/10 EMAIL IS BELOW--------- Just communicating with you John. We should be approaching the shipping date soon so just wondering what is the status on the shipping of my order, thanks for your response. Dennis

----------YOUR 2/28/10 RESPONSE TO MY EMAIL BELOW----------Hello Dennis. Sorry for the delay. Your item was on back ordered. Your order will be shipping out this week. You will receive it within 7 days. You will receive an email with all the tracking info. Thanks for your patience. John. For any further inquires please refill the form to ask another question. We will get back to you as soon as possible.


---------MY 2/22/10 EMAIL IS BELOW---------- I received my confirmation on 2/11; thanks. $174.69 was deducted from my funds on 2/16. 10 business days from the day you deducted my funds will be 3/2/10. I only ask that i receive some kind of 5-day (mid shipping time) confirmation just to keep the communication flowing especially for a \"pricie”\ order. Just a customer service idea to keep me secure. too long between hearing from you is not comfortable, but looking forward to getting my product. Take care!

We bought an item from Toyglobe.com on October 10, 2009 and we STILL have not received it. The order number is 279764. The amount of the item was $69.95 plus $8.95 shipping and handling, plus $.95 for insurance, for a total of $79.85. However, our credit card was charged $10 more than that - $89.85. I have a problem with that and would like to know why. But that is not the main reason for my complaint. If we had the merchandise it would be, but seeing as we haven't received it, this has become a different matter. A refund is needed. We DO NOT have the merchandise that they sent, nor do we want it anymore. The tracking number provided has gone from New York to Massachusetts, back to New York, back to Massachusetts, and according to the USPS website – they have, for some reason or another, delivered the item back to Toyglobe in New York. Yet the delivery address is Fredericksburg, VA. You can see the results from USPS below.

Item delivered, January 04, 2010, 9:57 am, CHAMPLAIN, NY 12919

Sorting Complete, December 29, 2009, 9:04 am, CHAMPLAIN, NY 12919

Notice Left, December 28, 2009, 8:40 am, CHAMPLAIN, NY 12919

Processed through Sort Facility, December 27, 2009, 9:26 pm, ALBANY, NY 12288

Processed through Sort Facility, December 22, 2009, 3:08 pm, SANDSTON, VA 23150

Processed through Sort Facility, December 10, 2009, 11:13 pm, SANDSTON, VA 23150

Processed through Sort Facility, December 06, 2009, 3:50 am, SANDSTON, VA 23150

Processed through Sort Facility, December 04, 2009, 11:13 pm, SPRINGFIELD, MA 01152

Processed through Sort Facility, December 04, 2009, 1:04 am, ALBANY, NY 12288

Processed through Sort Facility, November 26, 2009, 12:29 am, SPRINGFIELD, MA 01152

Shipment Accepted; November 25, 2009, 11:09 am, CHAMPLAIN, NY 12919

Electronic Shipping Info Received, November 24, 2009

I have tried to call the number on their website several times, 514-332-8699, but no one answers and the mailbox remains full, so no one is able to leave a message. Here it is January 21, 2010, and we are no closer to receiving the merchandise which was sold back on October 10. An item, I might add, that they say was in stock - but in fact, according to them at a later date via email - was not. My son’s birthday has come and gone so the order is no longer of concern to me, I already had to purchase something else. I will never do business with them again. Still looking for a refund - which will probably never come from the company. Since my emails and requests continue to be ignored, this matter is being sent to the Better Business Bureau and the New York State Attorney General’s office as well. Yes, I know it's not a lot of money, but right now it's more of a matter of principle. Guess we'll see what happens from here...

I bought some action figures for my son from ToyGlobe.com and have yet to receive them. I placed the order in on the 7th of September 2009 and it is still not here. I was charged right away and was sent an email stating that I would receive my order in ten working days. So I thought. Okay that's fine. But then I waited and waited. Then finally after a week past the due date, I wrote them an e-mail. I never got a response back from them. I finally called and got there voice mail. The next day I got a letter from them stating that one of the items was on back order and I would receive it in seven days. First thing that alerted me to the possibility that this was a scam was that every item that I bought was in stock and still is. The other problem that I have is that you can never get a hold of a real person. It is now the 15th of October and still nothing. I have decided to give them one more week before I call my bank to get my money back. Even if by some miracle I get my package for my son I would rather burn my money then to ever use this company again. I hope that whoever reads this has not yet done what I did and just buy from a company you knew nothing about.