I ordered a Toy Truck for delivery in Portland. According to UPS the item was already in Portland on Feb 29 - and today is 11 days later - March 11. So I wrote to Amazon and ask them to ask UPS why the item is stuck in Portland and not delivered to my address and Amazon immediately and unilaterally processed a refund for me. But I did not want the refund and told them so. This was last week. Today I asked Amazon to check on UPS - and again I got the exact cookie cutter response saying they will give me a refund. I don't know what to think of this. Don't these guys understand simple English? A very poor and bad Amazon experience indeed. Amazon service has deteriorated to nothing.