I have had problems with Maytag and getting a preferred service provider to come out to service a Microwave I purchased in Feburary 2010. It quit working in Sept 2010, I got an appointment lined up with Town and Country appliances, Billings Montana - what a joke. Because they tried to call once on my cellphone and I didn't answer, they didn't show up. I had someone at my house waiting for the repairman to arrive. Now this person can't come for 3 more weeks and they are the only repair service that repairs Maytag in our area. I usually buy Kenmore and have never had problems getting Sears to come do a maintance check - my Kenmore products have never been a problem so I haven't had to have service done, but they always show up when they say that they are going to. I can't say the same for Town & Country Appliances of Billings Montana. Their receptionist is the meanest person I have ever had to deal with - very unprofessional