I have been trying to return an item since the first of December and still have not gotten the shipping label. Thier policy is that you must contact them to get a return label by email. I was sent 1 email and asked why I was returning the item. I replied and never heard from them again. I would suggest never purchasing any items from this company.

Too scary!! My complaint is EXACTLY like moua posted 7-22-09. In the past I had no problems with Tower.com. I was a faithful customer with Tower Records for years. When the stores closed, I continued to buy on th Internet. I got frustrated with the .com sute when I was asked to re-register and update all of my information. I felt the site was more difficult to navigate and search so I had stopped shopping there in 09/08. Little did I know ownership had changed.

On Oct. 2, 2009, I revisited the site and tried to place an order. Like moua, the order went through without confirmation; my bank card was charged twice!!; my attempts to cancel the order before shipping were fruitless; my e-mails pleading for the company to cancel the order replied "thank you for your order"; 1 e-mail came back 3 days later saying order was shipped but you can e-mail for a refund authorization; subsequent pleads for said slip e-mails were unanswered; and on top of that the reason why I wanted to cancel in the 1st place is that I was charged $17 shipping on a 70 order of CDs- the web site clearly stated free standard shipping on orders over $25!!. I was also distressed that I could not view my order before hitting the final button. I never received confirmation of the order. My e-mails for this return slip have gone unanswered. I referred this matter to my bank with corresponding documentation (e-mails and copies of this web site). If Tower.com does not refund my money in 30 days, the bank will issue a chargeback and I will get my money. BUYER BEWARE!!

This is the first time I was ever on their site and wanted to order a book. While filling out the personal information, continuing to providing my credit information and submitting the order, there was a message that said I did not provide the correct address. My address was entered correctly but I thought I'd try it again but I received the same error.

Then I gave up because this system was inaccurate and frustrating and decided to check my bank account, which I WAS CHARGED TWICE! I did not receive any confirmation numbers or alert saying you have received my order. I am not satisfied at all with their site and would prefer to not be charged twice for something I didn't order. I am not satisfied with their site's service and customer service. Notice, if you try calling their customer service line "As of July 9, 2009 (or whatever) they no longer take phone calls" and you should go to their website's customer service. You're definitely running in circles. Emailing them at any or their "customer service" emails are pointless too.

THIS SITE IS A SCAM! TOWER.COM SHOULD BE REMOVED FROM THE WEB!

I returned a damaged CD to this company over 2 months ago, using a return label they emailed me, and they have not refunded my money. Each time I contact them they cite their return policy, which says they can take 60 days to refund an item (and up to 90 during holidays). Sixty days have come and gone. I filed a complaint against them with the Delaware BBB, and Tower.com's response was again to quote the return policy, and nothing else, ironically signing the response "customer care".

Buyer beware of this corrupted company.

We placed an order on 12/6/08 and paid by money order. Have sent two e-mails and called customer service three times getting the same story each time: they only process money orders twice a week, money orders are sent to Delaware and then transferred for fulfillment to Canada, that they cannot process what they have not received. Requests to speak with a supervisor fall on deaf ears. Even by the time line tower gives my order is at least one week over due. Website doesn't give any address or direct phone number for their stationary location. This about the worst service I have ever been exposed to. Customer Service, a real joke.