Use http://sflnutrition.com/default.aspx I found this is the ONLY way to reach these scammers since their phones DO NOT WORK. Use the website above and do LIVE CHAT. You'll need your order number, customer number and last four digits of CC used. I wouldn't argue with them they are VERY DEFENSIVE. Your goal should be to stop the shipments and get your money back. MY CC company Chase is VERY aware of them, Report them to your company. Hope this helps.