I have dealt with TNT for over a year.
They have a culture of fraud embeded in the company.
They try through every possible tactit overcharge.
Trying to resolve overcharging is a difficult process.
Plus there service is absolutly appalling .
TNT is just a dishonest company who lie and cheat to there customers, overcharge them and then you have to prove afterwards you have been overcharged and without
retaining documents to prove they have ripped you off it is a big problem to get them to refund you.

Here are the emails I received this week. After reviewing the emails on this website they are almost identical. I was ready to go to Western Union and make the transaction when the woman at the register suggested before I do this - "go home and double check".. Thank you Lady at the Giant Grocery Store -- check this out.
The MacBook Air is still available, but I'm currently in London, United Kingdom. Because of the financial crisis, I lost my job in United States and I had to move at my sister in London ( here I found a good job ) .
I don't need the laptop anymore so I tried to sell the laptop locally, but with no luck. I was offered silly money for the laptop because of issues like - it is a US version or the warranty doesn't work here or that it has a US keyboard format. That's why I'm trying my luck in the US.
I hope you are still interested. The laptop was bought brand new from Apple a 6 months ago. I have attached some pics with it to this email.
About the laptop I can say it is 6 months old and it is in good shape, no scratches, no dents as you can see from the pics I've sent. Included in the $340 price is everything the laptop came with when it was new, including the original manuals and warranty papers. The warranty is fully transferable to the new owner.
The laptop is here with me in UK.
I tried to be as thorough as I could with the presentation so you can have all the info if you decide to go ahead and buy it.
Please get back to me and let me know if you like the laptop if you're really interested in buying it.

Thanks,
Anna

Another response:
I found a way to sell the laptop that will be safe for both of us. It's a worldwide delivery company called TNT. They have a service that will allow you to test the laptop before I receive my payment.
Please go to the TNT website below and read their procedure so we can be on the same page:

http://shiptnt.uk.com/express.london.depot.overseas.transactions.html

I will pay the TNT shipping fee for 2 days delivery.
If you agree to their terms please send me your name and address and I will start the delivery procedure.

Thanks,
Anna
Today I received this TNT email - this is only the beginning of the email just to be aware what they look like!! What scammers!!! so mad.


Tracking Number: 344857
Important TNT Payment Instructions/Shipment Details
Please read the Instructions carefully.
Click here to track your package: Tracking

Dear TNT Customer,

We have your package in our custody.

Description of goods: 1 x Apple MacBook Air Laptop Computer
Sender of package ( Seller ): Anna Halley
Receiver of package ( Buyer


Delivery Type: TNT Express 2nd Day Delivery - After the Payment is received and verified by TNT
Amount to be paid by the Buyer: US $340.00

Payment Instructions - Receiver of the Payment -Samira Dobeln

The payment must be made through Western Union Money Transfer to the Name of the TNT Agent who is in charge with this transaction - Samira Dobeln using the Money in Minutes Service from Western Union.

Important Note: The Payment must be made at one of Western Union's Agent Locations, in person by the Buyer. The payment must not be made using Western Union's Send Money Online Service due to the high Credit Card fraud risk. We will not confirm any payments made online.

Repeatedly called the TNT service hotline, said on the consignment note 7am-7pm daily, over almost a whole week i called well within 9am-5pm to schedule redelivery no one bothered to pick up the phone. Then almost a week had gone I was left a message to call another number instead, which again was very hard to call through. When indeed re-delivery was scheduled, the re-delivery never came. The tracking just stopped at 'Freight in Transit.' 2 days later I called again to be informed that they didn't know where the parcel was. Just couldn't find it in the depot either. Promised to call back to update but didn't happen. I'd to call again the next day to be told they'd found it, at another depot. By then a week and a half had passed already since the supposed arrival date. Just couldn't trust them anymore, I went to pick up myself, and after a long period of waiting (30mins - gone in with just my consignment note and took so long to come out), the unfriendly staff came out with my parcel torn to pieces. The stuff inside was scratched, and the parts needed to assemble it were gone. Now awaiting customer service to call me back for reimbursement. Wow, 'Express' delivery huh, at a took-longer-than-normal-Post, appalling-service, damaged-goods guarantee. Disgusting.

If you need to ship something internationally do NOT waste your time with this company.

I have been fighting with this incompetent company for 4 weeks as they bungled the air freight shipment of a piece of scientific equipment from Italy to Golden CO (US).

May 14th 2010 they picked up our equipment in L'Aquila. They first sent it to Belgium by truck. There they discovered they either could not read, or had lost all 10 copies of the paper work stack provided to them. The shipment went back to Milan for a week while a second set of paperwork was prepared for them. The shipment was then shipped to Los Angeles (why not Denver???) where it sat for another week until they realized they had no clue what the shipment was and how to proceed with customs clearance. Eventually they decided to ask us for more forms. So at that point we hired a competent import specialist (customs broker) who got the shipment cleared in a day with no duty (not required for non-commercial scientific equpiment). She too was amazed by the level of incompetence in her dealings with TNT.

But we were still not done. TNT then took a few more days to arrange with a different trucking company to satisfy their contracted obligations which was to deliver the equipment to Golden CO. Several days passed before they turned over the shipment to a different trucking company who is scheduled to deliver on June 14th. (By this time my colleague who came to Golden two weeks ago to work on this equipment will have returned to Italy>

Any paperwork you send them disappears into a black hole. If there is the slightest possibility of a delay in any step in the process, they will exploit this to the fullest and deny any responsibility. They have no reliable way to pass information between agents in different countries, not that their agents in the EU and in the US care at all about what happens to your shipment. They certainly unqualified to handle customs procedures, either in the EU, or in the US . Nor can they route a shipment in an intelligent fashion.

If you like wasting a lot of time, spending a lot of money and don't care whether your stuff arrives any time soon or at all, then use this company. Sure their website looks pretty slick. Don't be fooled.

Delivery "held at warehouse" for no apparent reason. No notification, no nothing. The shipment will now be delivered 4 days later than promised. I might as well have used registered mail and saved 40 USD.

TNT = Technically not Transport