TMOBILE USA
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Category: Electronics
Contact Information California, United States
Phone number: 800-TMOBILE
TMOBILE.COM
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TMOBILE USA Reviews
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tmobile is crazy
April 23, 2009
BILLING
TMOBILE SENT ME A BILL THAT WAS DUE BY MARCH 27TH. HOWEVER WHEN I TRIED TO PAY THE BILL TO GET MY PHONE SERVICE RESTORED, I WAS ADVISED THAT THE BILL HAD BEEN SENT TO A COLLECTION AGENCY. I PAID THE PAST DUE BALANCE BUT LEARNED AN ADDITIONAL $200.00 EARLY TERMINATION FEE WAS ADDED WHICH CAUSED MY BILL TO BE INCREASED TO OVER $700.00. I REALIZE THAT THIS IS ESSENTIALLY MY FAULT DUE TO NOT PAYING MY BILL ON TIME BUT HOW CAN MY BILL BE SENT TO COLLECTION BEFORE ITS DUE? I ASKED THE TMOBILE REP THAT EXACT QUESTION.. HER RESPONSE WAS " OH JUS DISREGARD THAT NOTICE. IT WAS PROBABLY A MISTAKE." AFTER PAYING THE $500.00 AND SUM ODD DOLLARS I THEN PROCEEDED TO MAKE ARRAINGEMENTS WITH GC SERVICES TO PAY THE $200.00 THAT WAS REMAINING. THEY STATED THAT THEY WOULD SETTLE THE ACCOUNT FOR $100.00 AND SEND ME A NEW SIM CARD FOR THE "RECONNECT PROGRAM" WHICH WOULD TAKE 7-14 BUSINESS DAYS. AFTER WAITING A TOTAL OF 13 DAYS I THEN CALLED TO SEE THE STATUS OF MY PACKAGE, JUST TO LEARN THAT THE PACKAGE WAS NEVER SENT DUE TO ME SUPPOSEDLY OWING THEM 57 MORE DOLLARS WHICH WAS NEVER MENTIONED BEFORE... AND THIS IS THE SHORT STORY... SOMEBODY PLEASE HELP..
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