I order through an online promotion for a wireless router for Time Warner Cable. I received the item when I was away for a few weeks, sometime early Feb 09. When I returned, I went to the local Oceanic Time Warner Cable Company to establish an account and hook up the cable and they told me the modem I received is no compatible with the Oceanic system. So I tried to go in line to get an RMA for return but the website would never let me complete the application...i tried several times. So I tried calling several time to the number on the router package, which I never opened, 909-975-6300 and it just rings and never answeres. I just want to return for a refund.