I'm building a computer and purchased a number of parts from TigerDirect a few weeks ago. One of the parts - a video card - was sold with a $15 mail-in rebate. I had it on my to-do list to take care of, and got around to it today while in the process of ordering a _second_ video card from TigerDirect.

Long story short, I wasted nearly an hour struggling through the 10+ steps of that mail-in rebate process before finally giving up in disgust. I actually had to call customer service at one point because I had spent over 30 minutes trying to look up my rebate code on their website. The last straw was a step where I had to cut out a label and glue it onto the envelope..."the rebate may not be processed without the proper label."

I presume that this is exactly what TigerDirect is hoping for...make customers work so hard for that extra discount that they give up and concede the extra margin. It's a well-known tactic, so why should I expect anything else?

As a customer that's spent a lot of money with TigerDirect, I'm done with the cynical rebate mindset. They've won...they've worn me out. They can keep their extra $15. But they've also wasted my time & p---ed me off.

Therefore I called TigerDirect to cancel my order for the second video card - worth $379. The rep I spoke to didn't ask why and couldn't give me a clear answer if my order could be cancelled. It was a frustrating call, and his attitude struck me as completely indifferent. So I emailed TigerDirect to outline the situation & explain why I cancelled my order...hoping that someone would read it and perhaps want to actually make things right. Their response: a two-sentence, misspelling-filled "Dear Valued Customer" blowoff email. They lose $379 from me and they can't even address an email to me by name?

So...why am I going to all this trouble to call, email and write this post over 15 bucks? In some small way I'd like to send a message to companies that cynical rebate schemes that are designed to minimize fulfillment are completely unacceptable. Yes this is unfortunately the status-quo for many, but it's still unacceptable. Frankly they ought to be illegal. I feel ripped off, but TigerDirect doesn't seem to care. They lose my business, and they don't seem to care. Amazing.

How to make this right? Refund my $15 immediately. No games. I spent over $1400 with you expecting this rebate and shouldn't have to jump through hoops.

Do not buy from this website any more. They changed policy, now you can't return to warehouse, and you have to pay shipping, no matter for what reason you need to return... Also, you have to use their shipping box, otherwise, they won't credit you.

They changed their policy just to make it is hard to return, or give back your credit.

TigerDirect.com
www.tigerdirect.com

Contacted tiger direct and they refused to give me a refund on product they sold. They told me the salesman who pushed me into buying it got a commission for the item, which i did not need or want,and so could not take the item back. I software is still in original unopened condition but because of the commission being paid for the sale they can not take it back. Nice company to do business with work with (not!!). They badgered me into buying the software and when i realized i didn't need it wouldn't take it back.

Buyer beware.

I bought a computer from TigerDirect.com thinking reliable company by trusting their rebate offer. I had very limited budget to buy the computer. I could only offer the price after rebate. I received the computer with other items in a big box. I needed UPC bar in order to apply for the rebate which was missing and asked them to provide me the UPC bar to apply and get the rebate refund. I'm the owner of the computer and told them i can provide anything they needed. They just don't listen and don't try to be resolve the matter.

I sent 10s of emails and several phone calls (usually need to wait 1 hr) to get the live person. They are not cooperative to helping this rebate matter and not willing to take the computer back.