I ordered a $25.00 gift card for my stepfather for Christmas. It was weeks later- and I had still yet to receive it. It was sent to the wrong address and after being transferred to multiple departments on the telephone- and being told that they 1.couldn't do anything about it. 2. will be able to get my money back. 3. will receive a new gift card and lastly 4. I cannot receive a new gift card until they receive the old one back. I said OK.

Weeks later, I called in. They had received my gift card back in the mail. I gave them my Stepfather's address. It has been weeks and he has still yet to receive it. I called in and again... after being transferred to a ridiculous amount of departments... come to find out the new gift card was never sent out. I still have yet to have someone from ticketmaster resolve my problem!!

This is suppose to be a larger company whom I thought was very well respected. I have had nothing but problems with this company. If they can't get a simple $25.00 gift card sent out correctly, I find that incredibly ridiculous!

After my experience with Ticketmaster and with much research into others problems with them- it seems as though this company is incredibly untrustworthy, unreliable and unhelpful.

In August 19, 2009 I took my family to the Paul McCartney concert in Dallas, a long awaited event that my children (9 and 12 years-old) were very excited to be attending. I purchased 4 floor tickets. As was to be expected, it was very crowded. My 9 year old son had been the most excited of all to get to see Paul play. A lot of people brought their kids to the concert.
However, the pleasure was short lived. A couple seated behind us, drinking the whole time, took all the pleasure out of the event. When Paul started to play all the other kids were standing on their seats in order to see. My 9 year old son, who is only about 3-3/4 ft. tall, asked my permission to stand on his seat, and I let him. The woman behind us complained even though she was sitting directly behind me and to the left of my son. She and her boyfriend complained that they would get security. I took it upon myself to talk to security as well and was told it was okay for him to stand on his seat.
After a few minutes the woman went to get another beer and returned, followed by security. Without a word to me, security abruptly pointed to my son and made him sit down. He started crying, curled up in his seat and eventually cried himself to sleep. He missed the entire concert because of a very disagreeable drunk. This event security person took it upon himself to make my son sit down even though hundreds of kids remained standing on their seats throughout the performance and no security person approached them. I could not explain to my son why all the other kids were allowed to get up on their seats but not him. I was very uncomfortable having this couple directly behind me holding beer bottles in their hands for the remainder of the concert since they had been very hostile toward us from the moment they sat down.
The ‘event security’ had a communication problem since they did not even agree among themselves whether children should be allowed to stand on their seats. There was no general communication that controlled this situation and it was not applied equally throughout the audience. My point is, security handled this incorrectly, they should first have gotten my attention before abruptly correcting my son. Next, the correction should have been equally applied to all. We were singled out among many to be the exception to the rule and it was my whole family that suffered. What was to have been a high point in our vacation was turned into a disaster.
Now I'm requesting Ticketmaster to reimburse me for the price of only me and my son’s tickets ($390.10). I feel it is only fair that I pay for my other son’s and wife’s tickets. I feel that TicketMaster, as the vendor providing the service should be responsible for this decision. I expect a contractor to be accountable for all subcontractors who render the services purchased. We were denied the right to enjoy the service provided even though others doing exactly the same thing were allowed to continue and enjoy the concert.
American Express has contacted TicketMaster several times and they have refused to give me a refund. They have even refused to a 3 way conference call with American Express and me, in order to resolve this issue.
Also, American Express does NOT protect their customers when they don’t receive the services their customers pay for. I contacted their legal department on this issue, and I was basically told that they will not interfere with TicketMaster’s decision.
Let this be a warning to those people that charge their concert tickets on American Express.
I should have charged the tickets on Visa, because I know they will protect their customers.

I called ticketmaster the day that the tickets went on sale for taylor swift in birmingham alabama in march of 2009. I told the man on the phone i needed three tickets i am going to take my daughter and her little friend for my daughter's 12th birthday. The man says Okay they will be mailed in a few days, to my surprise i got three tickets 1 seat on row G and two seats on row L the seat on row G was number 11 and thw two on row L were seat numbers 16 & 17. WELL duh ticketmaster... to take two children 11 & 12 year olds don't you think they need to sit with an adult?? and they are girls also duhhhhh... anyway I tried to solve this problem in everyway i have complained on every website possible taylor swift websites and kellie pickler websites and BBB which still swept it under the rug...anyway...I WILL NEVER EVER purchase another concert ticket through them again..

I ordered 4 tickets on ticketmaster for the king tut exhibit in SF online. 3 out of the 4 tickets came back with the time window I selected and one, for some reason, came out a different time. I called ticketmaster to make a change to the 4th ticket assuming it wouldn't be much of a problem. Instead, they refused to make the change and said since I ordered online, the problem was self-inflicted and not their fault. The operator said he can prove it was a human mistake, because I ordered using its website, hence I'm responsible for the problem. I found that was extremely irresponsible of ticketmaster and extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

The operator's name is Lorenzo and his operator number is ZYS688 - at least that's what he said.

I was getting ready to order some tickets on Dec. 30th. When I got my total it was 14.35 more than the ticket total. I told the guy at Ticketmaster I wasn't paying an extra 14.35 when the tickets themselves are only 15.00, so I didn't want them. He said he cancelled the transation and nothing go through. The next day I checked my bank account and he had taken the mone out. I called that day and demanded they give me back my money. They gave me back my money, but I was on hold waiting for almost an hour to get a hold of someone in customer service. I requested mthe guy's who took my order, but the lady stated it wasn't listed. Never going to call TIcketmaster again. The extra charges are outrageous.