I ordered my tickets for the Cotton Bowl in September. Waited for the e-mail saying my tickets were sent out- never came. Waited and never received them by October. Five representatives later... The first two lied to me over the phone and said they would cancel the original tickets and resend new ones. The two were via e-mail and they informed me I had to pick them up at will call- at the box office. When I informed them I was giving the tickets as a gift they said 'no problem' I just have to give the people who are going my credit card information. Umm, yeah that's a problem. I don't just hand out a copy of my c.c. front and back. So, I called to explain it to another rep. and he, lacking any customer service skills, informed me they are not responsible for the mail or the customers receiving the tickets. Also, I could send the person to the box office without my c.c. info. but they might refuse entry- in which case there is nothing they can do. Wow. I chose ticketmaster for their credibility, but I made a huge mistake. Will never happen again.

I ordered two separate sets of discount tickets thorough ticketmaster for Lillith Fair in Philadelphia: one set for my mother and I, as well as one for a close friend- The one discount ticket I ordered for my close friend was cancelled and ticketmaster didn't send me a warning saying they had cancelled my friend's ticket- I think it only fair that since all other online companies send information as to whether or not an item has been sent that ticketmaster should have sent me warning- Instead I found out two weeks later when my extra promotional discount ticket didn't arrive- I called ticketmaster to complain and they told me there was nothing they could do accept order an expensive replacement ticket. I think that after waiting over an hour to find out that they cancelled my ticket they should have given me a ticket at an equal value of $10- Instead I payed $50 for a replacement ticket! Ticketmaster is horrible!!

After purchasing a Concert Package through Ticketmaster the offer was changed to include worthless merchandise. I contacted Ticketmaster whom after rudely transferring me around from call center to call center, passed me off to Randy Braverman of Brothers Merchandising. A man who seems helpful at first, but simply keeps putting you off in the hopes you will go away. The overall plan here is to deliver the junk they substituted your items for as close to the concert date as possible and keep you questioning it long enough to make your credit card company unable to reverse the charges they made to your card. In the end both Randy Braverman and Ticketmaster both prove to not be concerned with customer service and ethical business, but only concerned with how much money they can make.

TicketMaster was originally created as a way to help consumers get tickets to the sports/cultural/music performances on line and was a grate service to the consumers. The small service fee they charged was understandable as everybody have to make profit.
However in a few years the company had become a huge and nasty monopoly.

Complaint:
Resent Gogol Bordello performance at the Williamsburg Waterfront, Brooklyn, NY
Fri, Jul 30, 2010 06:00 PM: the official ticket price is $36 and Ticketmaster is charging $10 per ticket as convenience charge. That’s 27% per ticket. We are talking tickets sales, no heavy labor involved. At most they should be charging per order, not per ticket. And the WORTH of all – there is no alternative. The venue does not sell tickets, no ticket booth anywhere sells tickets – it’s a monopoly.

It’s not a single case either. I discussed it with plenty of people and the situation is getting out of hands. Ticketmaster is increasing the charges across the border and in many cases is the only source to get the tickets.

This is ridiculous, our tickets were canceled and we were never called! We had exceptional seats one row from the stage! When a friend said the date was changed for the show we assumed that we would be reissued however we were not so now we are stuck taking the worst seats in the house. I work in Corporate Guest Satisfaction research and I can tell you this is an unacceptable and frankly extremely shady business practice. I will certainly post my concerns to every social media site available including Twitter, Facebook, ConsumerAffairs.com, etc. as I would hate for anyone else to get caught up in these unscrupulous business practices.

James P.