Purchased some of "the house cigars" from them and let me just say that they were horrible! After contacting customer service their response was this "We don't sell bad products" Now after being insulted I tried to cancel my membership into the cigar club. They wouldn't stop hounding me and trying to get me to postpone it instead of canceling. Every cigar I tasted had the same flavor and appeared to just have a different band on it. This is poor business practices!

I placed an order for a box of cigars for a celebratory smoke after the birth of my best friends first child. I added the 3 day shipping to ensure my order would be delivered on time. Four days later, I call and got directed to go online and use the live chat to speak to a customer service rep. I'm told that before my order can be shipped, I must first fax or mail a copy of my drivers license for proof of age. No big deal but when I asked why this information wasn't requested at checkout, the rep. could not answer a single question. To top things off, Thompson had already debited the purchase price out of my account with no intention of shipping my order. I also asked to speak to a Supervisor to express my disappointment with the company and was told that supervisors don't communicate through live chat nor personal phone calls that they would pass on the information to them. BULLSH**! After 20 minutes of being disconnected and reconnected thru live chat, all I got was a customer service rep. asking me to call back the next day to see if my order had been shipped yet. Needless to say, I cancelled my order and will never do business with this SHADY company.

My husband cancelled a shipment with Thompson back in July. The cigars he ordered were back ordered so he purchased them someplace else. Thompson sent the cigars in November (even though we cancelled) but to our old address- we moved in September. Now they are sending collection letters stating we owe them for the cigars that we never received. I had our credit card company give us credit since we never received the cigars but this is hurting my credit.

Never will we order from them again!

First of all, Customer Service at this Company should be fired. They don't care about your problem and they do nothing to satisfy you. I have doubts that they even understand what the problem is.
If you are lucky to receive the correct order, you don't have to deal with them if not...
This is just another reason to make me think that paying a few more bucks it's worth it. Is the last time I am ordering from this group of Idiots Anonymous.
Good luck.

I received a free gift certificate for $20.00 and used it for a sample 8 cigar sampler on May 22, 09 and is now 6/10/09 1 st time I had to call (2 weeks ago) said it was never mailed out and that he would send it out that day, I called a 2nd time just 3 days ago and told me they'd overnight it ; I still haven't received my order. I am sure they are legitimate but the 1800 # for the customer service / support is TERRIBLE! They need to be better trained in customer service and actually follow thru w/ requests. I am just thankful I didn't drop alot of $ on them. I will not buy from again!