It took three months and an extend of escrow for this us to close on our house thanks to this company. Their customer service is dreadful. It took literally days for me to get any response to an email I would send to my agent and he would very seldom answer his phone. He treated us as if we were very low on his priority list. It would take forever for him to complete tasks such as schedule the appraiser and contact the title company. I was very, very disapointed in the service. I will discourage any other consumers from using The Lending Company.