My wife and I visited The Eagle's Nest to check it out as a possible venue for a family member's upcoming wedding. At first it seemed like a nice place, but this feeling was not to last. While there a wedding was in progress and we were allowed to view the ceremony from the room where the cocktail hour was to be held. All was well until I heard some of the staff openly making fun of the groom and other people in the wedding party. While I'm sure this sort of thing goes on anywhere, I would think it unusual for it to be happening in the presence of potential customers. The unprofessional behavior did not end there.

After looking around we left and my wife realized she has lost one of her gloves. I returned and searched every area that we had been in and could not find the glove. I then asked one of the staff if someone had found the glove and was told I should search the areas where we had been. No offer to ask other staff members if they might have found a glove. I was not about to enter the room where the cocktail hour was being held, as it was now occupied by the wedding party and guests. I was not dressed in a fitting manner to enter the room and start searching for the glove and did not believe it was appropriate for me to 'crash' someone else's wedding when the staff that was appropriately dressed could have easily entered on my behalf. No other offer to help was given, although they did say they would keep an eye out for the glove. I knew someone had to have picked the glove up because the place isn't that big and we had only been in a few areas.

I wrote a letter to the owner and director, Michael Spiegl, expressing my dismay and annoyance and eventually he called me and left a voice mail stating that the glove had been found and he was in possession of it. Due to the nature of my business I was unable to call back quickly, but eventually my wife and I made another trip to The Eagle's Nest to pick up the glove.

Once there I approached a staff member and explained why I was there. She looked around and said she could not find the glove. When I explained that I had a voice mail from Mr. Spiegl stating he had the glove she looked around again, but could not find it. Then she popped off with the comment "Maybe you should have called before coming." I didn't think it would be necessary to call since Mr. Spiegl stated in his voice mail that he had the glove. This should have been a simple matter of showing up and claiming the glove.

Eventually the staff member took down my name and phone number and said she would let Mr. Spiegl know I had come in for the glove. She also tried to contact him by phone, but was unsuccessful. Now very annoyed my wife and I left. Days went by without a call from Mr. Spiegl. I wrote yet another letter expressing what was now anger, but Mr. Spiegl apparently decided he was not going to respond to the letter, as I heard nothing.

I then called The Eagle's Nest and spoke with a woman named Dolly. She listened to my story and stated she would take care of the matter that day. She asked me to fax her a receipt showing the replacement cost of the glove, which I did. Again, no response came.

I'm going to be reaching out to Mr. Spiegl again shortly, but I have to believe that he has no interest in doing the right thing. His and his staff's lack of professionalism is without doubt concerning. I simply do not know how someone would want to host an event at The Eagle's Nest when this is the manner in which they operate. It is no longer in my family's interest to give money to an establishment that is so unprofessionally operated that they can't even handle the task of hanging onto a glove so the rightful owner can retrieve it. In fact, this whole situation could have been avoided in the first place had the staff taken what would probably have amounted to a minute or even less of their time to help find the glove when it was initially lost. How any establishment operated in this manner could expect anyone to do business with them is beyond me, especially in these economic times. There is so much poor customer service these days that one would think any good business owner would try to rise above and bend over backward to gain the respect and loyalty of existing and potential customers. Apparently Mr. Spiegl is not a good business owner.